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Frequently asked questions

Attending graduation

Graduation tickets

About the ceremony

About gowns and the dress code

About graduation photos

Attending graduation

When is my ceremony?

You will receive an email from the graduations team advising when you can book your tickets. If you are unsure of your ceremony date, please either log into OSIS or refer to the ceremonies section for a full list of ceremony dates and times.

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What happens if I don't achieve my award?

You will be notified by email that your booking has been cancelled cancelled approximately two weeks before your ceremony and you will not be able to attend. A refund will be automatically processed (if necessary) within 25 days of receiving the email. Refunds will be processed back onto the original card used to make the payment. If you have already ordered your gown but can no longer attend the ceremony, see how to get a refund from our gowning suppliers, Ede & Ravenscroft.

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Am I eligible to attend the ceremony?

Find out more about eligibility to attend ceremonies.

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I am appealing my mark/award, how does this affect my graduation?

The period between the publication of results and the ceremonies for some graduates is very short, and it is not possible for an appeal to be resolved in time for a change to an award to be made for the ceremony, in the case of a successful appeal.

You may therefore opt either to:

1. Attend the graduation ceremony immediately following the publication of your results with the award achieved at the time of results. If the award is subsequently changed on appeal, University records will be amended, and your original certificate will need to be returned before a revised certificate can be issued.

or

2. Defer graduation to the following set of ceremonies appropriate for your course by which time the appeal will normally be resolved. If the appeal is successful and a change to the award is made, then you can attend graduation with the revised award and the University's records will be amended.

If deferral is not requested, option 1 will be actioned automatically.

The level of award only (eg BA(Hons), MA) not the classification (eg. first or second class) is published in the printed graduation brochure available on the day. The award level and classification are not announced during the ceremony, only the graduate's name.

For students wishing to take option 2 (deferral), a request to defer must be made by email to the graduation team by Friday 9 December 2016.

If deferral is not requested in this way or is requested after this deadline, option 1 will be actioned automatically.

You can read more about academic appeals (please note this information is only available to current students).

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How do I clear any outstanding debts to the University?

You cannot purchase tickets to your ceremony while you have any fees or charges owing to the University in relation to your studies. Read more about settling your debts.

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How do I get my certificate if I'm not attending my ceremony?

Read information about how you can obtain proof of study and final award.

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My name is spelt incorrectly on OSIS/I have changed my name, what do I do?

The name entered on the enrolment form and verified as part of the enrolment procedures is the one that will appear on a graduation certificate. Your name cannot be changed once your award has been formally agreed by the Programme Assessment Board (PAB) – unless the reasons for that change are considered exceptional. It is the graduate's responsibility to make sure their name is correct before their award has been agreed, by visiting your student office with evidence of your change of name. Read more about name changes.

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Graduation tickets

What is my student ID number?

It's the seven digit number found on your Kingston University ID card. If you do not have your ID card and do not know your ID, please contact the Service Desk team: 020 8417 3355.  The Service Desk are open on: Monday to Friday 8am–5pm.

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I've missed the deadline for booking tickets. What should I do?

If you have missed the deadline to purchase tickets, you may not be able to book online. Please see the updates and important information page for further information.

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I can't use the online booking system – is there another way I can buy tickets?

No. But we'll do our best to help, please complete the online query form.

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Why do my guests have to pay?

The charge of £23 (including VAT) for each guest ticket helps to pay for the cost of the ceremony. However, we do our best to keep costs – and therefore ticket prices – as low as possible.

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Who should I inform if my guests or I have special requirements?

When you're booking online please provide details of any special requirements – such as mobility difficulties. If we don't know your requirements well in advance, we cannot guarantee that we'll be able to accommodate them on the day. View access information for each venue.

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I applied for my graduate ticket but can't attend. What should I do?

If you are unable to attend your ceremony, you need to let us know by logging into OSIS .

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All or some of my guests can't attend. Can I get a refund?

Find out how to get a refund.

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I didn't receive a confirmation email when I ordered tickets. What does this mean?

Please contact the graduations team if you are unsure if your order is confirmed. You can find out more about confirming your order.

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How and when can I collect my tickets?

You must collect your ticket and your guest tickets on the day of your ceremony.

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About the ceremony…

My friend is attending a different ceremony – can I go to that one instead?

Sorry but no.

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When should I arrive?

To allow enough time to collect your gown, have your official graduation picture taken, and get to the Rose Theatre to pick up your tickets – please refer to the suggested time to arrive:

Ceremony time Suggested arrival time
10.30am 8.00am
2.00pm 11.30am
5.30pm 3.00pm

See the information leaflet on the ceremonies section for full details of timings.

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What happens if I get there late?

If you arrive late, we cannot guarantee that you will be admitted into the auditorium or that you can process on the stage with the other graduates from your course. If the 'presentation awards' part of your ceremony has finished, you will not be able to cross the stage.

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How long does the ceremony last?

Approximately 1 hour and 15 minutes, but times do vary.

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Where will I and my guests be seated?

Read more about finding your seat.

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What happens during the ceremony?

Seating is arranged so that groups of graduates can be presented to the Vice-Chancellor in alphabetical order. So please sit in the seat you have been allocated.

Ushers will direct you from your seat out of the auditorium and onto the stage. You will each have a name card which you must hand to the member of staff on the rostrum.

When your name is announced you walk to the centre of the stage to shake hands with the Vice-Chancellor. You then cross to the exit at the far side of the stage, and collect your certificate off-stage.

You'll be ushered back to a seat in the auditorium which might not be the same one you had before. For this reason it's best to check in your belongings at the theatre cloakroom or leave them with your guests.

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Will my classification be read out?

No we don't read out your award classifications (eg first class).

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What should my name card say?

Your name card should have your first name and surname printed on it. If you have won a prize, this will also appear on your name card.

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Will I be sent any more information about my ceremony?

We will keep you updated with all the information you need to know via email in the lead up to your ceremony. Graduates will not receive anything in the post.

See the information leaflet on the ceremonies section for full details of timings.

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What is the HEAR and how does it affect me?

The HEAR replaces the diploma supplement at Kingston University and holds details of your academic achievements and other activities completed during your time at Kingston University. Find out more and how you can access your HEAR.

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About gowns and the dress code

Visit the gowns section.

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About graduation photos

Can my guests take pictures during the ceremony?

Yes, cameras and camcorders are allowed in the Rose Theatre foyers and the auditorium.

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Contact us

Graduations
Kingston University
53–57 High Street
Kingston upon Thames
Surrey KT1 1LQ
Email us

Contact us

Graduations
Kingston University
53–57 High Street
Kingston upon Thames
Surrey KT1 1LQ
Email us

Policies

Booking your tickets to your graduation ceremony indicates that you adhere to the University's Graduation Ceremony Policies.

Download the Graduation Ceremonies Policies (PDF).

Ready to graduate?

Have you...

  • Checked your ceremony date and time?
  • Cleared any outstanding debt with the University?
  • Applied for your graduate and guest tickets?
  • Received an email confirming your tickets have been purchased?
  • Hired your gown?
  • Downloaded and printed your ceremony information leaflet?
  • Informed the graduations team of any special requirements you or your guests have?

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