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Internet in Kingston University halls of residence

Most rooms in Kingston University's halls of residence provide four wired network ports and unrestricted wireless connection (maximum five devices) to our Kingston University halls of residence network.

Please note: residents must not connect their own network equipment to the halls of residence network eg routers and switches.

Before you arrive

You will get connected more quickly to the network from your room if you have already made sure that your laptop is set up to regularly install operating system updates and has a current, up-to-date anti-virus product. Please check your computer before arriving at halls so that you can get up and running as quickly as possible. See our list of supported systems to find out if it is compatible with our network.

You will need to scan your computer to make sure that your anti-virus products and operating systems are fully up to date.

To perform this health check, a small temporary 'agent' may be run on your device. Please note that Windows may occasionally flag this as unusual and suspicious. The agent is perfectly safe to run and will not be installed to or harm your device.

When you are here

When you arrive at halls and connect your device for the first time you will be asked to agree to our ICT Security and Usage Policy (PDF) and register your device, using your Kingston University username and password.

Once registered, your device will be automatically scanned at regular intervals to ensure it continues to be safe to connect to the network.

Games consoles and smart devices

Most consoles will be able to connect to the 'KU Gaming' wireless network and also via a network cable connected to the available access point. It is also possible for hand-held consoles to connect wirelessly to KU Gaming. You will need to obtain your device's MAC (or physical) address before registering it on our systems.

View our advice guides for information about connecting the most common devices:

For any other console please follow these steps below:

  1. Attempt to connect your console to the KU Gaming wireless network (it will fail, don't worry – this step is currently required for the system to accept your MAC address in step 3).
  2. Agree to the acceptable use policy, then choose the Register your Game Console/Media Device option.
  3. Enter your Kingston username, password and the MAC address of the device you are registering.
  4. Re-connect your console to KU Gaming and you should now be ready to play.

Getting support

If you are having problems registering your device, please log a call with the Service Desk with as much information as possible, including:

  • Your room and block number.
  • Your ID number.
  • Full details of the problem and what (if any) diagnostic checking you have been able to carry out.

Please note that the Service Desk can support your network connection but not your private equipment.

Service Desk

Monday to Friday 8.00am–6.30pm

Service Desk

Monday to Friday 8.00am–6.30pm

Support Desk Twitter

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