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Airport pick-up service

Student ambassador greeting Kingston University international students at the airportWe understand that arriving in a new country can be both exciting and a bit scary! That's why we offer a free airport pick-up service for new international and EU students living in the local area.

This service forms part of International Arrivals and Orientation.

Information about the January 2017 airport pick-up service will be available soon.

IMPORTANT: If you are an EU student with a place in a University hall of residence, and planning to use our airport pick-up service, you must check the date that you are allowed to move in to your accommodation before you book yourself onto the service

Who will meet me?

You will be met in the arrivals area by a Kingston University representative. You won't miss them - they will be holding a bright yellow Kingston University sign and wearing a bright yellow Kingston University t-shirt. 

How long will it take?

At the airport, you may have to wait with other students for a coach or taxi, and your transport may make a number of stops before you arrive at your destination. We estimate that you'll arrive at your destination up to three hours after we've met you at the airport. Depending on where you will be living, and the time of day you arrive, you will either be taken directly to your accommodation, or you will be dropped off at the International Arrivals Lounge, where a free taxi to your accommodation will be provided.

Luggage advice

We recommend that you bring no more than two pieces of reasonably-sized luggage that aren't too heavy, so that you're able to carry all of it on your own. There is a fair distance to walk to the coach or taxi at the airport and you might also need to walk with your luggage when you arrive at your accommodation. 

What if I miss the booking deadline or will be arriving on another day?

If you are arriving on another day outside of the operating hours, have missed the booking deadline, or want to arrange your own transport, Kingston is easy to get to:

What if my accommodation is outside of the local area?

If you will be living outside of what we class as the local area, you will need to arrange your own transport. For information about public transport between Heathrow and Gatwick airports and the Kingston area, please visit our getting to Kingston webpage.

If you would like to book a taxi at your own expense, here are local taxi companies we'd recommend:

  • Mogul Radio Cars: +44 (0)20 8390 0888
  • Crown Cars: +44 (0)20 8546 4444
  • Parker Car Service: +44 (0)20 8560 0000

What if I can't find a Kingston representative?

If you can't find a Kingston representative, please go to the airport information desk in the arrivals hall and ask for a public announcement to be made for any Kingston University representatives to meet you there.

Can relatives or friends use the service?

Unfortunately, we can't offer spaces on the pick-up service to your relatives or friends. However, we can advise on public or private transport options.

What else do I need to know/do?

  • You and your standard airline allocation of accompanying luggage will be transported to your accommodation after you are met. If you have luggage that needs to be collected from the airport's cargo department, you will need to make separate arrangements for this.
  • Please note that most buses and trains do not operate throughout the night.

Contact us

Visa and CAS enquiries
Tel: +44 (0)20 8417 3645

General international student enquiries
Tel: +44 (0)20 8417 3411

International students
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