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Airport pick-up service

Student ambassador greeting Kingston University international students at the airportWe understand that arriving in a new country can be both exciting and a bit scary! That's why we offer a free airport pick-up service for new international and EU students living in the local area. This forms part of International Arrivals and Orientation.

Simply book your flight for the pick-up date and register online. We'll meet you at the airport and take you to the International Arrivals Lounge at the University's Penrhyn Road campus, and then arrange further onward transport to your accommodation, as long as this is within the local area.

The September 2017 intake airport pick-up service will take place on Tuesday 12 September 2017.

When: Tuesday 12 September 2017; 24 hours a day

Where: Heathrow and Gatwick airports

How can I book? The free online airport pick–up booking service is now closed. If you need further advice please email us.

Please note: All international and EU students can move into their accommodation from 9.00am (British Summer Time, which is GMT + 1) on Tuesday 12 September 2017.

Who will meet me?

You will be met in the arrivals area by a Kingston University representative. You won't miss them - they will be holding a bright yellow Kingston University sign. Please note: if your flight lands after 7.00pm, you may be met in the terminal by a taxi driver instead of University staff. The driver will wait in the arrivals area holding a Kingston University sign and will take you directly to your accommodation.

How long will it take?

At the airport, you may have to wait with other students for a coach or taxi, and your transport may make a number of stops before you arrive at your destination. We estimate that you'll arrive at your destination up to three hours after we've met you at the airport. Depending on where you will be living, and the time of day you arrive, you will either be taken directly to your accommodation, or you will be dropped off at the International Arrivals Lounge, where a free taxi to your accommodation will be provided as long as it is within the local area.

Luggage advice

We recommend that you bring no more than two pieces of reasonably-sized luggage that aren't too heavy, so that you're able to carry all of it on your own. There is a fair distance to walk to the coach or taxi at the airport and you might also need to walk with your luggage when you arrive at the International Arrivals Lounge or your accommodation.

What if I miss the booking deadline or will be arriving on another day?

If you are arriving on another day, have missed the booking deadline, or want to arrange your own transport, Kingston is easy to get to:

What if my accommodation is outside of the local area?

If you will be living outside of what we class as the local area, you will need to arrange your own transport. For information about public transport between Heathrow and Gatwick airports and the Kingston area, please visit our getting to Kingston webpage.

If you would like to book a taxi at your own expense, here are local taxi companies we'd recommend:

  • Mogul Radio Cars: +44 (0)20 8390 0888
  • Crown Cars: +44 (0)20 8546 4444
  • Parker Car Service: +44 (0)20 8560 0000

What if I can't find a Kingston representative?

If you can't find a Kingston representative, please go to the airport information desk in the arrivals hall and ask for a public announcement to be made for any Kingston University representatives to meet you there.

Can relatives or friends use the service?

Unfortunately, we can't offer spaces on the pick-up service to your relatives or friends. However, we can advise on public or private transport options.

What else do I need to know/do?

  •  If you have luggage that needs to be collected from the airport's cargo department, you will need to make separate arrangements for this.
  • Please note that most buses and trains do not operate throughout the night.
International students
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