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'Expert opinion' news articles - Page 15

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Kingston University's Learning Resource Centres gain Customer Service Excellence accreditation

Posted Tuesday 16 December 2014

The University's Learning Resources Centres (LRCs) have received government recognition for the excellent services they provide to students.

Accreditation for Customer Service Excellence® was received from emqc Ltd on 9 December 2014; a body licenced by the Cabinet Office to assess standards of excellence in customer care.

The Customer Service Excellence® standard is awarded where there is evidence of excellent practice in prioritising customers and, in particular, where there is a focus on delivery, timeliness, information, professionalism and staff attitude. Other factors include developing customer insight, understanding the user's experience and robust measurement of service satisfaction.

Penrhyn Road LRC receptionPenrhyn Road LRC

Elizabeth Malone and Sandy Leitch, Co-Directors of Library and Learning Services, said: "We are absolutely delighted to have received independent recognition at such a high level. LRC staff work extremely hard to deliver the best service for our students and this external validation means a lot to us."

Professor Julius Weinberg, Vice-Chancellor, said: "This is a great achievement for our staff and the University as a whole. It's testimony to the hard work and dedication of LRC staff and there can be no better way of demonstrating the University's commitment to improving the student experience. It's absolutely right that students should remain our primary focus and I want to thank everyone in the LRCs for continuing to putting our students first."

More information about the Customer Service Excellence® standard can be seen on the CSE website.

The Nightingale Centre at Kingston Hill campusThe Nightingale Centre


Amputee rehabilitation specialist from Kingston University and St George's, University of London travels to Gaza to support teams treating residents caught up in conflict

Posted Wednesday 10 December 2014

Amputee rehabilitation specialist from Kingston University and St George's, University of London travels to Gaza to support teams treating residents caught up in conflict

Amputee rehabilitation specialist Mary Jane Cole from Kingston University and St George's, University of London travelled to Gaza with Handicap International to support local staff. An expert in amputee rehabilitation from Kingston University and St George's, University of London has travelled to Gaza to support people injured during the recent conflict, providing expert training for local healthcare staff working in the field. Senior lecturer Mary Jane Cole, from the Faculty of Health, Social Care and Education, was part of a team from the United Kingdom deployed to the region through an initiative backed by charity Handicap International.

Mrs Cole joined occupational therapists, nurses and physiotherapists who worked alongside Handicap International's existing outreach rehabilitation teams to help build their capacity. The teams have been responsible for supporting many of the more than 11,000 Palestinians injured during the crisis, which has seen several specialist facilities damaged or destroyed....


Kingston University secures Heritage Lottery Fund support for major project marking 140 years of Kingston School of Art

Posted Thursday 4 December 2014

Kingston University secures Heritage Lottery Fund support for major project marking 140 years of Kingston School of Art

The promotional poster for the 1991 undergraduate art and design degree show, which was the institution's last as a polytechnic before it became a university in 1992.London's Kingston University has received £56,500 from the Heritage Lottery Fund to mark another significant milestone in the history of the art school that has been at the heart of the borough's education system for well over a century. Called Histories in the Making: 140 Years of Kingston School of Art in Kingston upon Thames, the initiative will celebrate the institution's art, design and cultural heritage and bring its story to life for a new generation of local residents.

Spearheaded by academic experts from the University's Faculty of Art, Design and Architecture, the project will explore the stories and personalities connected with the art school, originally founded in 1875. Five exhibitions will be staged across the borough between January and March next year, showcasing work made by the institution's artists, architects and designers. School children and family groups will also be able to soak up more information about the talent and creativity nurtured in its studios and lecture theatres over the years through a series of 20 workshops, an Art School Takeover day and specially themed storytelling, fashion, film, performance and music events. The packed programme of activity will be hosted at a number of venues including Kingston Museum, the Rose Theatre, the Stanley Picker Gallery, Dorich House Museum and the Faculty's very own Platform Gallery at Knights Park....


Secretary of State for Energy and Climate Change, Ed Davey, impressed by expertise in renewable energy and environmentally conscious initiatives during visit to Kingston University's Roehampton Vale campus

Posted Thursday 4 December 2014

Ed Davey, Secretary of State for Energy and Climate Change and MP for Kingston and Surbiton, visited Kingston University to learn about the University's expertise in energy and climate change.

Ed Davey talks to Necip Sahinkaya, head of Mechanical and Automotive Engineering, and electric bike studentsEd Davey talks to Necip Sahinkaya, head of Mechanical and Automotive Engineering, and engineering students

From bikes and racing cars to fossil fuels and drop towers, there was much on display at the Faculty of Science, Engineering and Computing for Mr Davey to discuss and admire. He learned about the University's electric racing car which has been developed by the e-racing team and was taken on a tour of the University's electric racing bike and electric commuter motorbike by staff and students.

During his three-hour visit Mr Davey was shown further Kingston University achievements in the field of energy and climate change. There were presentations on unmanned systems and combustion research; how to reduce ice build-up and improve fuel consumption for aircraft; simulating and using solar energy; the latest thinking in marine renewable energy; the possibilities of concrete; shale gas, mineralogy and water management; and new, greener construction methods and ways to help buildings withstand earthquakes.

Ed Davey is shown Kingston University\'s Formula Student racing carEd Davey is shown the Kingston University Formula Student racing car

Andy Augousti, Director of the Doctoral School of the Faculty of Science, Engineering and Computing explained that the University's work with the drop tower will create reproducible microgravity conditions for experiments, adding to the body of international work that will enable people to travel to Mars and beyond; and to live in space if the Earth's climate becomes uninhabitable.

Find out more about studying Sustainability & Environmental Change Masters (MSc) at Kingston University.

Find out more about Kingston University's E-Racing team and the facilities available at the faculty of Science, Engineering and computing at Roehampton Vale campus.

Ed Davey examines the solar simulation equipmentEd Davey examines the solar simulation equipment


BBC reality show candidate Bianca Miller extends her expertise to support Kingston University's Student Ambassador Scheme following appearance on The Apprentice

Posted Wednesday 26 November 2014

Bianca MillerBianca MillerCompetition on BBC reality show The Apprentice is heating up fast, but outside the boardroom Apprentice candidate Bianca Miller and her personal branding company, The Be Group, have been working alongside Kingston University's student ambassadors to help them gear up for the academic year.

Bianca is a big fan of the Student Ambassador Scheme and visited Kingston University keen to maintain their development as individuals by speaking about the importance of skills such as networking and brand representation.

"As a student ambassador you're going out there and representing the University to potential students and existing students. Personal branding to me is about four key elements - presentation, approach, communication and knowledge - so it is integral that ambassadors understand the brand and how to communicate that."

Bianca explained that right now is the best time for students to get experience and hone their personal development. She explained that working as a student ambassador is the perfect way to achieve those goals.

"When I started applying for universities there wasn't anyone that I could turn to, to discuss their experience, to ask questions and that's why I think the ambassador programme is so important," she said.

A self-made entrepreneur, Bianca strives to spread the work of personal branding and development to universities, colleges, secondary schools and even primary schools. Always aware of the bigger picture, she believes that good personal branding helps people to be more self confident, self aware and sure of who they are, which in turn helps them progress in their education and on into the wider world.

Student Ambassadors at an eventStudent Ambassadors at an event

When asked if being an ambassador is worthwhile, Bianca praised the scheme: "I absolutely think it's worthwhile, not only are you getting a really valid experience and interacting with people of all backgrounds, you get to understand the different layers of society and directly contribute to the University.
"I wish I'd had that when I was at university; if I'd had the opportunity to become an ambassador, to represent my uni and to get that experience I definitely would have taken that."

Find out more about the Kingston University ambassadors on the Ask Us website.


History means Iraq will prevail in battle against Islamic State, politician and new Kingston University Honorary Doctor Baroness Nicholson contends

Posted Friday 14 November 2014

History means Iraq will prevail in battle against Islamic State, politician and new Kingston University Honorary Doctor Baroness Nicholson contends

Baroness Nicholson received an Honorary Doctorate of Letters in recognition of her outstanding contribution to international relations and human rights, particularly those of women in post-conflict and oppressed societies.Iraq will win the battle against Islamic State fighters because of its enduring traditions and founding principles as a nation, the Prime Minister's Trade Envoy to the country Baroness Emma Nicholson of Winterbourne has predicted.

The former Liberal Democrat MP and member of the European Parliament was speaking ahead of receiving an Honorary Doctorate of Letters from Kingston University's Faculty of Business and Law last week, awarded in recognition of her work in international relations and human rights - much of which has been carried out in post-conflict areas such as Iraq and Afghanistan....


Kingston University's Centre for the Historical Record helps reveal stories behind Red Cross volunteering during First World War in new digital archive

Posted Wednesday 5 November 2014

Kingston University's Centre for the Historical Record helps reveal stories behind Red Cross volunteering during First World War in new digital archive

One hundred years ago, the Red Cross and the Order of St John joined forces to care for sick and wounded soldiers as the WW1 Joint War Committee. To mark this milestone, the Red Cross has worked with Kingston University's Centre for the Historical Record to create a unique online archive that will make nearly a quarter of a million records of WW1 volunteers readily available for the first time.

1st Eastern General Hospital, Cambridge - British Red Cross Museum and Archives...


Kingston University design expert unveils new guide highlighting ways sensory rooms can improve dementia care

Posted Wednesday 22 October 2014

Kingston University design expert unveils new guide highlighting ways sensory rooms can improve dementia care

The researchers recommend that care homes catering for people with dementia set aside special areas to stimulate sight, sound, touch, taste, smell and movement.Research spearheaded by a design expert from Kingston University is shedding new light on the positive impact multi-sensory environments can have in dementia care.

Academic expert Dr Anke Jakob, from Kingston's Faculty of Art, Design and Architecture, has joined forces with Dr Lesley Collier, from the University of Southampton, to produce a new guide for care homes highlighting the importance of sensory areas specifically created to meet the needs of people living with the condition. Their publication, How to Make a Sensory Room for People Living with Dementia, was unveiled as part of the Inside Out Festival, which showcased the contributions universities make to London's cultural life....


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