Kingston University's Learning Resource Centres gain Customer Service Excellence accreditation

Posted Tuesday 16 December 2014

The University's Learning Resources Centres (LRCs) have received government recognition for the excellent services they provide to students.

Accreditation for Customer Service Excellence® was received from emqc Ltd on 9 December 2014; a body licenced by the Cabinet Office to assess standards of excellence in customer care.

The Customer Service Excellence® standard is awarded where there is evidence of excellent practice in prioritising customers and, in particular, where there is a focus on delivery, timeliness, information, professionalism and staff attitude. Other factors include developing customer insight, understanding the user's experience and robust measurement of service satisfaction.

Penrhyn Road LRC reception Penrhyn Road LRC

Elizabeth Malone and Sandy Leitch, Co-Directors of Library and Learning Services, said: "We are absolutely delighted to have received independent recognition at such a high level. LRC staff work extremely hard to deliver the best service for our students and this external validation means a lot to us."

Professor Julius Weinberg, Vice-Chancellor, said: "This is a great achievement for our staff and the University as a whole. It's testimony to the hard work and dedication of LRC staff and there can be no better way of demonstrating the University's commitment to improving the student experience. It's absolutely right that students should remain our primary focus and I want to thank everyone in the LRCs for continuing to putting our students first."

More information about the Customer Service Excellence® standard can be seen on the CSE website.