Contact us

Service Desk

Open: Monday to Friday 8am-5pm

Tel: 020 8417 3355
Email: servicedesk@kingston.ac.uk


Out of Hours

Email: servicedesk@kingston.ac.uk
Enquiry: log a call online.
Your call will be dealt with as soon as possible.

Halls Help and Advice:

Basic support for Windows computers is available here.

 

Renewing an IP address:

Please note we support Windows OS only – you will have to research how to renew IP addresses for other computers.

In Windows, go to Start and then “Run” and type “cmd” to get to a command prompt; in Windows 7/Vista type "cmd" in the Search field:

run command window

command prompt window

Type 'ipconfig' to view the status of the computer's IP address.

example of computers id address status

If the computer is holding a current IP address ( e.g. above):

type 'ipconfig /release' to let go of the address.

Type 'ipconfig /renew' to obtain a new IP address (whether or not the computer is holding a current address).