Passwords & My Account

A new Student Password Changer (BETA) is being piloted over the holiday period.

The new password changer will work only for current students and can only approve your request if the email address that you are using is the same as your personal email address in OSIS.

Usernames and Passwords: Kingston University Staff and Students (and our collaborative partners) require a username and password to access services such as computing facilities, email, StudySpace and other online resources. If you are unsure of your username, please contact the Service Desk for further assistance. Once you have your username, the linked pages in this section of the site allow you to change your password to one of your own choosing or to request a new password should you have forgotten your existing one. You can use the “Why Can’t I Log In?” link to check for any problems with your account before contacting us.

Is this site secure? Yes. All pages dealing with login information are encrypted. The information you provide is stored in a secure and encrypted data location and is not available to KU support staff.

Why change a Password? Periodically, as a general security measure, you will be required to change your password (you will receive an email warning beforehand). Or you may simply wish to set your new password to something more memorable or secure. To change your password, click on the Change Password link. If you have not yet answered your security questions you will be prompted to do so before you can change your password. Your new password must be at least 6 characters long.

Please note that KU will never ask for your username and password via email. Neither should any legitimate organisation/service. Should you be suspicious of any email asking you to enter security information, or with a link to a website asking for such information then we strongly advise you to go to the website manually (as you normally would) rather than using any links embedded within the email, and to check the URL (site address) thoroughly.