Frequently asked questions about accommodation at Kingston University

Our accommodation team has been busy working through all the applications, considering your preferences and allocating rooms. We have received a greater than usual number of queries. On this page, you can find a list of the common questions we are getting regarding accommodation this year.

Why have I received multiple rooms?

The error regarding duplicate bookings has been resolved and all duplicate bookings have been removed from the system. You will get a confirmation email with your final room number next week. We apologise for any confusion caused.

Why haven't I received my preferred room?

We operate on a first come, first served basis. While we consider the preferences you indicate on your application and try to offer students their preferred room and location there are many sites with extremely limited availability (Middle Mill, Walkden, and 75 Penrhyn Road).

All our halls are accessible to all our campuses via a short ride on the free KU bus or by public transport, so this will not affect your ability to study or access our campuses.

When will I receive my room allocation?

The Accommodation Team continues to work tirelessly to allocate our applicants their rooms. Please rest assured that, if you accepted your offer to study at Kingston University on or before Friday 14 August, you are guaranteed a room in our halls of residence.

We thank you for your continued patience and for bearing with us while we work through all the applications.

How do I contact the accommodation team?

Members of staff from across the University are working to ensure that you have the best possible experience and stay safe when the new academic year starts and to answer any questions you may have as swiftly as possible.

As our accommodation team is working remotely, our phone lines are not currently staffed and we are only contactable via our email

Please bear with us as we are experiencing a high volume of enquiries.

There is no need to re-submit your query if you have already sent us an email – your email has been logged and we will try to get back to you as soon as possible as we work our way through all the enquiries.

Does my room have an ensuite bathroom?

All of our Halls of Residence at Kingston University have ensuite bathrooms except Middle Mill on the Knights Park Campus. If you have been allocated a room in Middle Mill, you will have shared bathroom and kitchen facilities.

What is the cost of the room I have been allocated?

Many of our sites only have one room type and the cost is the same for all rooms on that site:

  • Clayhill – £148 a week
  • Middle Mill – £151 a week
  • Walkden (Kingston Hill) – £169 a week

We do have 2 sites which have differing room rates:

  • Seething Wells – If your room number ends in ‘F' you have been allocated a budget room.
  • Budget Ensuite Room – £132 a week
  • Ensuite Room – £153 a week

75 Penrhyn Road

We only have 85 rooms on this site. You will be notified of the exact room cost on your Halls Licence Agreement which will be emailed to you from Tuesday 1 September. We processed your room allocation with consideration to the preference form you submitted and therefore we do not expect anyone's allocation to be outside of their budget. 

  • Single Room – £202 a week
  • Double Room – £253 a week
  • Large Double Room – £274 a week
  • Studio Room – £315 a week
  • Large Studio Room – £349 a week

What should I do if my room doesn't meet my disability requirements?

We work closely with the University's Health and Wellbeing services to find suitable accommodation, making reasonable adaptations where and when possible based on individual requirements.

If you have medical needs that you don't believe have been met by your current room allocation, please email the University's Disability Team via, if you haven not already, outlining how this affects your accommodation requirements.

They will review your medical evidence and in light of this we will be able to amend your room allocation accordingly.
You will also be assigned a Disability Advisor, who will be able to offer comprehensive support throughout the year.

How do I cancel my room booking?

If you have been assigned a room in Kingston University Halls of Residence for 2020/21 but you no longer require a room, please email and we will process your cancellation as soon as possible.

Please note that, as you have not yet accepted a Halls Licence Agreement, you will not incur any charges as a result of your allocation.

Once your cancellation has been confirmed, no further action is required.

When is my move-in date?

  • 5 September – PGCE (Postgraduate Certificate in Education) and Art Foundation students are able to arrive from Friday 5 September onwards.
  • 9 September – International students are able to arrive from Wednesday 9 September onwards.
  • 12 September – All Undergraduate and Postgraduate students from the UK would be expected to arrive from Saturday 12 September onwards.

Can I change my room if I don't like it?

The Accommodation Team will be able to offer any room moves or swaps after Monday 2nd November 2020. After this date, we would be happy to move you to an alternative room if still required.

When will I receive my Halls Licence Agreement?

You will be emailed your Halls Licence Agreement, from Tuesday 1st September 2020. This is a detailed document containing important information about your stay in University Halls of Residence, so please keep your eyes peeled and check your email.

You will be unable to move-in to your room until you've agreed to the Licence Agreement. This is all done online and instructions will be sent in the email.

Can I keep my room reservation if I have deferred or don't need to be in Kingston until the second semester?

We can only hold room reservations up until Sunday 1 November at the latest.

If you do not need accommodation for the first semester, please email requesting a cancellation of your allocation. Make it clear you require a room for January 2021 and we will add you to our January waitlist. This is all subject to availability, however we do have over 200 newly renovated rooms opening in January 2021.

Get in touch

If you can't find the answer to your question on this page, please contact our Accommodation Team by emailing

On behalf of Kingston University, we do ask for some further patience with our wonderful accommodation team – they are focused on giving you the safest and most enjoyable experience within our accommodation.