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Frequently asked questions

Where can I get more detailed information?

Try our Service Desk Portal or start download our Internet in the halls of residence.

Can I connect my own router/AP?

Under no circumstances. Please note that routers, access points and other network devices may not be connected to 'KU Halls' network (or any other Kingston University network).

The Kingston University access point already installed in each room provides four wired connections and unrestricted wireless connections, which should be sufficient for all needs.

The University monitors all connections and will disable any connection being used by unauthorised network devices/services [conditions 29 (nuisance to neighbours) and 31 (compliance with ICT Security and Usage policy)].


Home access points and routers are automatically configured to auto-connect any devices they find – and this is ideal for the home environment. However in a complex network environment such as Kingston University halls of residence, these devices will attempt to auto-connect devices found in adjacent rooms and buildings, often preventing them from getting any internet access by overruling Kingston's own connection service. As such, unauthorised home routers/access points are the primary cause of residents losing their network connection. Any configuration which runs its own Dynamic Host Configuration Protocol (DHCP) service is likely to deprive nearby residents of access.

Please use your network access responsibly.

Why am I seeing an "invalid physical address" error message?

Please log a call via our Service Desk Portal, letting us know that you got this error message. Please include the make and model of the device, as well as the MAC address.

What are my Kingston username and password?

These are the number on your ID card and the password sent to you for enrolment. You may have changed this password subsequently, in which case, use the new one.

What happens if I want to use my laptop in another room?

You won't need to re-register your machine. However, Bradford Campus Manager (BCM) will keep an audit of where your system has been used.

Is there any more information about my access point?

Download a brief description of the lights and ports (PDF).

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