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Airport pick-up service

Student ambassador greeting Kingston University international students at the airportWe understand that arriving in a new country can be both exciting and a bit scary! That's why we offer a free airport pick-up service for new international students living in the local area. This forms part of International Arrivals and Orientation.

Simply book your flight for the pick-up date and register online. We'll meet you at Heathrow Airport and take you to the International Arrivals Lounge at the University's Penrhyn Road campus.

The January 2019 intake airport pick-up service will take place as follows:

When: Thursday 3 January 2019 from 7am - 3pm

Where: Heathrow Airport only

Booking Deadline: Wednesday 19 December 9am UK time (GMT)

How can I book?

You can book here.

If you prefer to make your own way to Kingston University, please see the section below with further details about how to make your own way to Kingston University.

Please allow yourself a minimum 2 hours (for EU Students) and 2-3 hours (for International Students) to pass through immigration and to collect your luggage in order to arrive on time for our pick-up service. To avoid disappointment we have provided the latest suggested flight arrivals time below (as immigration times can vary, we have no way of guaranteeing how much time you will need to pass through immigration and collect your luggage).

Latest suggested flight arrivals time: 2pm

If you are not through immigration and in the arrivals hall by 2.30 PM unfortunately you will need to make you own way to your halls of residence/accommodation. Please see below for information on how to get to Kingston via public transport and recommended taxi services.

Those who arrive on the day and have not pre-booked the service may not be accommodated. If we can accommodate you then you will have to wait until there is space available on a coach and you may have significantly longer transfer times. This is because pre-booked students get priority.

Who will meet me?

You will be met in the arrivals area by a Kingston University representative. You won't miss them - they will be holding a bright yellow Kingston University sign. 

How long will it take?

At the airport, you may have to wait with other students for a taxi. We estimate that you'll arrive at your destination up to three hours after we've met you at the airport.

Luggage advice

We encourage you to only bring two pieces of reasonably-sized luggage that aren't too heavy, so that you're able to carry all of it on your own. Should you exceed this limit you may have to wait for a later service. If you have extra luggage (i.e. stuff that was checked in as extra cargo), you may have to wait for a coach that has space for you and your luggage.

There is a fair distance to walk to the coach or taxi at the airport and you will also need to walk with your luggage when you arrive at your accommodation.

What if I miss the booking deadline or will be arriving on another day?

If you are arriving on another day, have missed the booking deadline, or want to arrange your own transport, Kingston is easy to get to:

What if my accommodation is outside of the local area?

If you will be living outside of what we class as the local area, you will need to arrange your own transport. For information about public transport between Heathrow and Gatwick airports and the Kingston area, please visit our getting to Kingston webpage.

If you would like to book a taxi at your own expense, here are local taxi companies we'd recommend:

  • Mogul Radio Cars: +44 (0)20 8390 0888
  • Crown Cars: +44 (0)20 8546 4444
  • Parker Car Service: +44 (0)20 8560 0000

Can relatives or friends use the service?

Unfortunately, we can't offer spaces on the pick-up service to your relatives or friends. However, we can advise on public or private transport options.

What else do I need to know/do?

  •  If you have luggage that needs to be collected from the airport's cargo department, you will need to make separate arrangements for this.
  • Please note that most buses and trains do not operate throughout the night.

Contact us

International enquiries

Tel: +44(0)20 8417 3411

International students
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