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Customer Service Excellence

CSE logoKingston University's Library and Learning Services have held Customer Service Excellence for five years in a row.

The service is proud to have received this government-accredited award, as it is given where there is evidence of excellent practice in putting customers first and continuous service improvement. In 2018, Library and Learning Services was praised by the assessor for having a high level of consultation and engagement with students.

"Responding to the needs and preferences of customers is clearly in Kingston University Library and Learning Services genes. Staff quote this as their main purpose and this has resulted in many needs and preferences being regularly met both for the student population as well as individual students."

There was also particular recognition to the way student feedback was responded to and student involvement when developing new services.

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