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A support guide from the Student Health and Wellbeing service

Posted Monday 8 June 2020

A support guide from the Student Health and Wellbeing service


This page provides helpful information on how you can look after yourself during the coronavirus outbreak,  including those who are continuing to self-isolate.

During this time of uncertainty, the Student Health and Wellbeing service is available to provide support to all students. This guide explains what services we are currently providing as well as useful apps, websites and guidance on how to look after your health and wellbeing at any point, including these unprecedented times.


Please ensure you are up to date with the current government guidelines.

For up-to-date information on the current University status, please visit MyKingston.

In this guide:

Mental health emergency support 

Student Health and Wellbeing service 

Local services 

Taking care of your mental and emotional health

Taking care of your wellbeing and mental health at home 

Wellbeing apps


Mental health emergency support

If you are feeling unsafe or at risk to yourself or other people, please contact the emergency services immediately by dialling 999.

The South West London and St George's Hospital mental health support 

The South West London and St George's Hospital mental health support line is open 24 hours a day, seven days a week to children and adults of all ages who are patients, service users, carers, family members or residents from the five boroughs affiliated to the trust who are affected by urgent mental health issues. This line provides emotional support and advice, and signposts callers to the right service to help them, including the trust's round the clock Orchid Mental Health Emergency Service, which can be reached on 0800 028 8000.

See the trust website for more information.

Mental health care teams

If you have a mental health care team that is local to where you live – for instance your care coordinator or local crisis team – please make contact with these services for advice.


Samaritans are a confidential emotional support service for anyone in the UK and Ireland. The service is available 24 hours a day for people experiencing feelings of distress or despair, including those which may lead to suicide. Call them on 116 123 for free or email Samaritans on

National Suicide Prevention Support

Grassroots – Preventing Suicide Together

The UK leader in suicide prevention, this website also includes the Stay Alive App which offers help and support , both to people with thoughts of suicide and to people concerned about someone else.

International Association for Suicide Prevention (IASP)

This resource provides a list of helplines organised by countries.

GP services

Your GP may be able to advise on alternative referral pathways for support. If you are registered with the Fairhill Medical Practice you can make an appointment by calling one of their operating branches.

Fairfield Branch (14 Fairfield South, KT1 2UJ) 020 8546 1771

Kingston Hill Branch (81 Kingston Hill, KT2 7PX) 020 8546 1407

Please note Penrhyn Road branch, located at the Health Centre at Penrhyn Road campus is currently closed.

iCope- Kingston psychological therapies service

iCope provides a selection of Cognitive Behavioural Therapy (CBT) -based therapeutic programmes for a variety of difficulties including stress, anxiety and depression. This free service is available remotely for students registered with a Kingston area GP who are staying in the UK over the summer period. If you are outside of the Kingston borough you can search on their website for the iCope service local to you.

Kingston University and iCope have a partnership known as the Student Pathway. To access the service you can either

  • Self-refer using the Student Pathway self-referral form. These can be requested from the Wellbeing team by emailing
  • Refer yourself through the iCope website.
  • Request a referral from your GP (please mention that you are a Kingston University student during the referral process).

If you would like to get in contact with iCope directly you can call them on 020 3317 7850 or email

Student Wellbeing Service

Student Wellbeing

The Student Wellbeing service is offering a variety of one-to-one support services. At this current time, all of the services are only available remotely.

We have recently started the first phase of our newly launched online counselling service. This is available to students on our current counselling waiting list and they will be contacted shortly with an invitation to start counselling sessions.

We will shortly be able to open up our online counselling service to all Kingston University students who may wish to access one-to-one focused counselling. We will continue to keep you updated on how and when we plan to offer this service. 

We are still continuing to offer a listening service to all students. These are 30 minute sessions available remotely. Listening sessions are not counselling sessions but they are a space for friendly, informal, and confidential support which may include practical guidance and signposting to other services. To book a listening session please contact

*PLEASE NOTE – we will not be contactable via telephone, but if you have any enquiries about our service, please email      

You may also want to explore our current resources, such as our  mindfulness and relaxation audios, as well as our NHS self-help guides.

Mental Health and Disability advice

Our Disability and Mental Health Advisers work with students who have diagnosed health, SpLD and mental health conditions. To access our service, we require medical evidence with a confirmed diagnosis. Once we have received this, we can then arrange practical support for your mental health and studies including reasonable adjustments for your learning and teaching.

We will continue to provide this service to support students on a remote basis. This means that we will not be available face to face or by phone. Instead, we will be using Skype for Business and email to contact students.

If you would like to speak to a Mental Health or Disability Adviser, please email and request a call back – we will arrange to call you back within two working days. Alternatively, if you have an allocated Mental Health or Disability Adviser and know their email address, please contact them directly.

Please check the Disability & Mental Health Adviser's My Kingston page for the most up to date information on how the service will continue to be delivered during this time. You can also find additional information about the support we offer, including guidance on applying for disabled students allowances.

Sport and Active Lifestyles

The Sports and Active Lifestyles team wish to stress the importance of remaining physically active during these times, whilst also observing the current government guidelines.

Hints and tips

  •  Make sure you get your hour of outdoor exercise each day – whether that is walking, jogging or cycling.
  • If you have a garden, you can set up a circuit of exercises and challenge yourself to complete a number of reps on each circuit each day.
  •   If you are indoors, take on the plank challenge and try and do a one minute plank every day. If you are going to do just one exercise then choose the plank to strengthen your whole body.

Free online exercise classes from 12 June

Jo Heath from the Sport and Active Lifestyles team, has set up free barre classes via Zoom for all students and staff during the coronavirus outbreak. Barre classes focus on ballet techniques as well as elements of pilates, yoga, strength and conditioning, and stretches. If you wish to join in, please register your interest by emailing Jo at

 For more information on classes visit her website here.

As part of the Sport and Active lifestyles ongoing 'This Girl Can' campaign, we are offering two more zoom classes for free, run by our fully qualified sports activator Yaasmeen:

  •     Women's Kick Fit - every Tuesday at 7pm (45 mins)
  •     Build & Burn - every Thursday at 7pm (45 mins)
  •     Strength, Stretch and Core every Sunday 11am (45 mins)

 All are great exercises to relieve stress and get you feeling more motivated.

For further information, please contact Yaasmeen at or via Instagram account @iamf_t

While the Fitness Centre at Penrhyn Road campus is closed, Energy Fitness are now offering free services and support for all students and staff, including:

  • Daily workouts from home
  • Free access to live streaming classes
  •  Specific home exercise programming
  • Weekly engagement challenges
  • Topical webinars/ consultations - such as mindfulness and physiotherapy, and running workouts.

To sign up to these services, join the Energy Fitness mailing list by emailing 

Faith and Spirituality

Louise Walton, the University Faith Adviser, will continue to be available to students via email on weekdays between 9am–5pm at or via the StudentHub. However, she will not be on campus to answer telephone calls and run the faith drop-ins on Friday mornings.

Please do contact her by email if you have any queries regarding the University's faith facilities (which are currently closed) or with requests for pastoral support.

The University's Voluntary Faith Advisers are also contactable for specific religious support and queries. Their contact details are available here.

Please note this document contains the information on how to get in contact with mental health crisis and emergency services in the UK. Kingston University Wellbeing Service will not be able to signpost, refer you to mental health support or give you information about your local services if you are currently living or residing abroad.

Local services

Please call or email your GP if you have concerns about your mental health. Additionally you may wish to contact the services below to find out about the current service provision during the coronavirus outbreak.

Kingston Bereavement Service

T 020 8547 1552


Fee: free if referred by Kingston GP or £25 per counselling session.

Kingston Domestic Violence Hub 

Support and advocacy for male and female victims/survivors of domestic abuse.

T 02085476046


Fee: free

Kingston Hospital Independent Domestic Advisor ( known as IDVA)

Support for anyone in the hospital or accessing support from the midwifery team.

T 07342065820

 Fee: free

Complex Needs Service

Support for anyone experiencing domestic abuse and additional needs (drug and alcohol, mental health, disabilities, insecure immigration status).

 T 0208 943 8188


Fee: free

Mind In Kingston

T 020 8255 3939

Fee: £20 for assessment and £15–£20 per counselling session

Kingston Women's Centre

T 020 8541 1964/1941

Fee: £25 for assessment and £15–20 per counselling session

New Malden Counselling Service

T 020 8287 0900


Fee: £20–25 per counselling session

Release YMCA

T 020 8339 7310 / 07500 050 957


Fee: £25 per counselling session

Islamic Resource Centre Kingston (non-faith based)

T 020 8549 5499


Fee: Approx £10 per counselling session

Counselling Directory

Fee: varied

Use the function "find a therapist" to search for a suitable private therapist or service in your local area.


Taking care of your mental and emotional health

For the latest government mental health advice, click here.

Taking care of your wellbeing and mental health at home

Here you will find information on how to continue to practise self-care either while in self-isolation or social distancing:


Information about self-isolation as well as how to manage your mental health and wellbeing can be found here. There is specific information for student mental health on this page. Watch this NHS video on how to respond effectively to Coronavirus. 


Guidance on managing your wellbeing during the coronavirus outbreak can be found here.

Student Minds

Further guidance on looking after your mental health as well as information on self-isolating, supporting friends and family and xenophobia and racism following COVID-19 concerns, can be found here.


Visit their website for mental health considerations from the World Health Organization and how to cope with stress.

Good Thinking

Tools and resources for anxiety, sleep, low mood and stress (NHS approved) can be found here.


A new resource, developed with co-funding from NHS England to offer free calming and practical advice for anyone emotionally struggling during the coronavirus pandemic.

Wellbeing apps

This list does not constitute an endorsement or approval by Kingston University.

Stay Alive App (free)

The Stay Alive app is a suicide prevention resource, full of useful information and tools to help you stay safe in crisis.

Blue Ice (free)

This app helps young people manage their emotions and reduce urges to self-harm.

Beat Panic (£0.99)

Overcome panic attacks and anxiety wherever you happen to be.

Calm Harm (free)

Reduce urges to self-harm and manage emotions in a more positive way.

Catch It (free)

Learn to manage negative thoughts and look at problems differently.

Chill Panda (free)

Use breathing techniques to help you relax, worry less and feel better.

distrACT (free)

Quick and discreet access to information and advice about self-harm and suicidal thoughts.

Sleepio (free in some areas)

An online sleep improvement programme, clinically proven to help you fall asleep faster.

Stress & Anxiety Companion (free with in-app purchases)

Breathing exercises, relaxing music and games to help calm your mind and change negative thoughts.

Student Health App (free)

Reduce your worries, feel more confident and get the health information you need as a student.

Headspace (£44.99 annual subscription)

Let go of stress and get a better night's rest. Learn to relax with guided meditations and mindfulness techniques that bring calm, wellness and balance to your life in just a few minutes a day.

Calm (£42.99 annual subscription)

Calm is a mindfulness and meditation app for beginners, but also includes hundreds of programmes for intermediate and advanced users.

Fika (free)

Fika is a mental fitness and education platform which helps you to build key psychological skills during the Coronavirus outbreak.

Contact us

General enquiries:

Journalists only:

  • Communications team
    Tel: +44 (0)20 8417 3034
    Email us