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Coronavirus Covid-19 – Information for our students

Posted Monday 13 April 2020

Coronavirus Covid-19 – Information for our students

The University has been working hard to support our students' academic and personal needs throughout the coronavirus pandemic in line with the latest government and Public Health England advice. The health, wellbeing and safety of all our students and staff remains our top priority.

All buildings used for teaching, learning and support services remain closed across our campuses. The only exception to this is our halls of residence, which remain open for student residents.

  • Face-to-face teaching has stopped. We have also cancelled examinations due to take place on campus during the spring and will be carrying out alternative forms of online assessment instead.
  • We have postponed all major events, including our summer graduations, until further notice.
  • Students who have queries about their particular circumstances can access specialist advice by getting in touch with the StudentHUB team. The StudentHUB can connect them with specialist advisers able to provide information about such topics as accommodation, money and finance, and health and wellbeing.
  • Library staff are available online to support our students as they complete their course work.
  • International students and those on overseas placements are being encouraged to follow the advice available for their specific situations.

Useful guides for students

We have produced two online guides for our students to help them look after themselves and continue with their studies during the public health emergency. These guides include information and contact details for students who might need further help or advice.

The University is continuing to closely monitor developments and take necessary action in line with the latest government advice, along with guidance from Public Health England (PHE) and NHS England. We are committed to providing our students with the best learning experience possible in these unprecedented times.

Latest email updates sent to our students

Teaching being delivered online

Wherever possible we are now delivering lectures, tutorials and revision materials online through the University's Canvas virtual learning environment, which is available to all our students. We have also been putting other adjustments in place to support our students, who will be kept updated by their course leaders or heads of department.

Assessment and exams

We have changed arrangements for examinations scheduled during the spring. All exams that had been due to take place on campus have been cancelled and will be replaced with alternative forms of online assessment. We are working hard to ensure our students are able to keep progressing through their programmes and graduate at the appropriate time.

We understand some of our students will be finding it more difficult to maintain their normal study patterns during this period. Because of this, we have pushed back the submission deadline for alternative assessments by one week.

Exact arrangements will vary by programme and level. Course and module leaders will be in touch with their students to inform them directly about specific arrangements.

Library support for assignments

Our library staff are operating the Ask a Librarian live chat facility and offering appointments over Skype to continue to support students with their course work. Students can click on the 'Chat now' box on iCat to access this support.

July graduation ceremonies postponed

As a result of ongoing uncertainty about the duration of the coronavirus public health emergency and because of government limits on gatherings, the University is postponing its summer graduation ceremonies set to take place in July. We are exploring possible options for replacement ceremonies once the pandemic has passed and the government restrictions have lifted.


To assist our students in halls, we reduced the weekly licence fee by 50 per cent. This will apply from 27 March until the end of June for all licenses that are currently active and has just been extended for the period from 1 July to 31 August 2020. Students who vacated their halls' accommodation on or before Friday 27 March will not be charged for the remainder of their licence. The instalment due on 7 May will not be collected, and credits will be issued to adjust any amounts already paid.

Students may now leave halls and return to their family home. Should you wish to, and are able to, return to your family home, you are advised to do so safely in accordance with government guidance on travel. International students are advised to follow travel advice for their home nation

All students in halls have been emailed with further details and they are advised to get in touch with the StudentHUB team if they have any other questions.

The government has issued advice for renters in private accommodation, which prevents any evictions during the coronavirus outbreak. Students should speak to their landlord or property manager if they have any questions about their rental situation.

Health and wellbeing

Our Student Health and Wellbeing team is on hand to support our campus community. We have created a health and wellbeing guide, full of useful information about the ways our students can look after themselves during the coronavirus outbreak.

The government has issued guidance for anyone who needs to self-isolate because they have symptoms of coronavirus or have been in contact with someone with these symptoms. More detailed information about self-isolation for  students is available in our student guide to support and services.

Should you need to call it, the NHS 111 helpline is available 24 hours a day, seven days a week and can be accessed by anyone currently in the United Kingdom, whether or not they are registered with a GP. The government has also issued advice to help us all look after our mental health during the pandemic.

International students

For updated guidance from the Home Office and UK Visas and Immigration (UKVI), you can read the latest information for International students.

Student travel

Students are advised to do follow the government guidance on travel. International students are advised to follow travel advice for their home nation.

Keeping in touch

The University has been keeping our student community regularly updated on the decisions we have made and the changes we have needed to implement since the outbreak began. We are emailing our students about key developments and with round-ups of information to support them with their studies and inform them about help and advice available as the national lockdown continues.

We are also posting regular updates on our My Kingston student intranet and have produced a set of online resources to help our students access support and get the best out of learning remotely and outlining the health and wellbeing services they can access. We will continue to keep these regularly updated as more information becomes available.

Contact us

General enquiries:

Journalists only:

  • Communications team
    Tel: +44 (0)20 8417 3034
    Email us