Mrs Liz Machtynger

Contact

Liz Machtynger
About
Teaching and learning
Research

About

A senior lecturer in Strategy, Marketing and Innovation.

Working at Kingston University since 2016. I am a senior lecturer in Strategy Marketing and Innovation and have taught on Strategic Management, International Business, Marketing Communications and Consultancy modules  on undergraduate as well as postgraduate courses.

I am a mentor for students working on live client projects at both undergraduate and post graduate level, delivering excellent outcomes for clients as well as life-changing skills.

I work on exciting Management KTP projects with combined teams of  experts, consultants and researchers to innovate new propositions and strategies.

I am a business consultant with background in strategy, sales, service, marketing, consulting and project management, with a very strong track record in business consultancy programmes.

I have extensive experience of business and customer strategy & management and have particular strengths in researching, designing and delivering successful business & customer strategies, propositions and programmes for and with teams of major global organisations. I have worked for blue chip companies BP and IBM and worked on more than 400 projects worldwide from customer strategy design to CRM system implementation.

I have now been working in consultancy for 23 years and run my own business for 19 years, always in the area of Customer Management and Customer Strategy. 

Academic responsibilities

Senior Lecturer Strategy & International Business

Qualifications

  • MBA Management, City University (Distinction)
  • BA Hons French, German, Linguistics & Computing Essex University

Teaching and learning

Undergraduate courses taught

Postgraduate courses taught

Research

Areas of specialism

  • Strategy
  • Customer Strategy
  • Digital Marketing & AI

Publications

Jump to: Article | Book | Book Section | Sound Recording
Number of items: 10.

Article

Stone, Merlin, Aravopoulou, Eleni, Stott, Ryan, Parnell, Brett David, Machtynger, Jon, Foss, Bryan and Machtynger, Liz (2020) The evolution of business models of information and communication technology suppliers. The Bottom Line, ISSN (print) 0888-045X (Epub Ahead of Print)

Stone, Merlin, Aravopoulou, Eleni, Ekinci, Yuksel, Evans, Geraint, Hobbs, Matt, Labib, Ashraf, Laughlin, Paul, Machtynger, Jon and Machtynger, Liz (2020) Artificial intelligence (AI) in strategic marketing decision-making : a research agenda. The Bottom Line, 33(2), pp. 183-200. ISSN (print) 0888-045X

Stone, Merlin, Machtynger, Jon, Machtynger, Liz and Aravopoulou, Eleni (2019) The making of information nations. The Bottom Line, 33(1), pp. 12-26. ISSN (print) 0888-045X

Hughes, Tim, Stone, Merlin, Aravopoulou, Eleni, Tiu Wright, Len and Machtynger, Liz (2018) Academic research into marketing : many publications, but little impact? Cogent Business & Management, 5, p. 1516108. ISSN (online) 2331-1975

Stone, Merlin, Machtynger, Liz and Machtynger, Jon (2015) Managing customer insight creatively through storytelling. Journal of Direct, Data and Digital Marketing Practice, 17(2), pp. 77-83. ISSN (print) 1746-0166

Stone, Merlin, Foss, Bryan and Machtynger, Liz (1997) The UK consumer direct industry : a role model for relationship management? Long Range Planning, 30(3), pp. 353-363. ISSN (print) 0024-6301

Book

Stone, Merlin, Woodcock, Neil and Machtynger, Liz (2000) Customer relationship marketing : get to know your customers and win their loyalty. 2nd ed. London, U.K. : Kogan Page. 228p. (Marketing in Action Series) ISBN 9780749427009

Book Section

Stone, Merlin, Moutinho, Luiz, Ekinci, Yuksel, Labib, Ashraf, Evans, Geraint, Aravopoulu, Eleni, Laughlin, Paul, Hobbs, Matt, Machtynger, Jon and Machtynger, Liz (2021) Artificial intelligence in marketing and marketing research. In: Wright, Len Tiu , Moutinho, Luiz , Stone, Merlin and Bagozzi, Richard P., (eds.) The Routledge Companion to Marketing Research. Abingdon, U.K. : Routledge. pp. 147-163. (Routledge Companions in Business, Management and Accounting) ISBN 9781138682788 (In Press)

Stone, Merlin, Foss, Bryan, Woodcock, Neil, Starkey, Michael, Mullaly, John, Machtynger, Liz, Harvey, Rich and Scheld, Brian (2002) Implementing CRM. In: Foss, Bryan and Stone, Merlin, (eds.) CRM in financial services : a practical guide to making customer relationship marketing work. London, U.K. : Kogan Page. pp. 527-555. ISBN 9780749436964

Sound Recording

Machtynger, Liz (2008) Customer management in financial services. (Talk with slides). Henry Stewart Talks. (39 min.) (The Business & Management Collection : Financial Services Marketing)

This list was generated on Fri May 14 06:54:19 2021 BST.

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