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Frequently asked questions

Applying for halls

Arriving at halls

Student life in halls

If you don't get a place in halls

When can I apply?

Assuming you are eligible we will invite you to apply for halls in June by email. Please ensure UCAS / the University has your up to date personal email (not a college email). If you haven't heard from us by July 1 contact us.

Am I guaranteed a place in halls?

We prioritise applications from international non EU students who have applied by 7 August 2015 and who meet our general eligibility criteria.

We are unable to provide a room to every other first-year student that applies and meets our eligibility criteria as we receive many more applications than we have rooms. We will provide information and assistance to find other sources of accommodation for those students who are not allocated a place in halls.

I haven't received an offer of accommodation yet. When will I know if I have a place in halls?

We allocate accommodation when your course offer becomes 'unconditional firm' (subject to availability). You can check if you have been allocated a place in halls by logging onto the application site to confirm your current status:

  • If your status shows as 'allocated' you should check your emails for your allocation documents.
  • If your status shows as 'pending' you have not yet been allocated a place.

It is vital you ensure that we have your current email address. Should you change your email or home address please contact aps@kingston.ac.uk with the new information. You will also need to advise UCAS.

When I apply online, how do I know if you have received my preferences?

You will receive an automatic response email confirming your application if we have an email address for you. If you do not receive this email, your preferences have not been recorded.

My application says 'pending'. What does this mean?

This simply means that you have not yet been allocated a place.

I must have a room in halls as I have a disability.

Please contact the disability advisers in the Student Life Centre on +44 (0)20 8417 7314 or email disability@kingston.ac.uk.

My friend and I are coming to Kingston University together. Can we live together in the same flat?

We encourage all students to mix socially and culturally, enriching the student experience. Your flat mates will be mixed by gender, course and background. Friends will not be placed together in the same flat. You can select the same preferences and hope to be at the same hall, or you can apply to live in a twin room at iQ Wave.

I have been accepted through Clearing. Can I apply for a place in halls?

We will not be able to offer any accommodation to Clearing students initially, however this situation may change. You should therefore continue to look for private accommodation.

I am an international Clearing student. Do I get priority for halls?

We will not be able to offer any accommodation to Clearing students initially however this situation may change. You should therefore continue to look for private accommodation. allocating accommodation to Clearing students we will prioritise those whose home addresses are furthest away from Kingston Train Station.

I have been offered a room close to Penrhyn Road, but I study at Kingston Hill. Can I change my room?

Unfortunately we are unable to make any changes to student room bookings. Allocations are made automatically based on the preferences you have made and available rooms. After the start of term it may be possible to swap rooms with another student subject to a £50 administration fee. Please contact us once you have arrived.

I don't like my room. Can I change it?

Unfortunately we are unable to make any changes to room bookings. You are welcome to decline the room and seek your own private sector accommodation. Please see our independent living pages to find out how.

Can I change to an en-suite room as that was my first choice?

Unfortunately all rooms are subject to availability. You are welcome to decline the room and seek your own private sector accommodation. Please see our independent living pages to find out how.

What happens if I reject my room?

We will place you on the waiting list when it opens in the autumn term. It is unlikely that you will receive a new allocation before November.

Can I pay my deposit when I arrive?

To secure your room you must make your deposit payment before the closing date of offer stated on your hall licence. Failure to pay your deposit will mean that your room is offered to another student. To make your payment you can either:

  • pay online with a credit/debit card at www.kingston.ac.uk/epay;
  • pay over the telephone with the Debt Recovery team on +44 (0)20 8328 7005; or
  • pay by bank transfer as detailed in the finance section.

If I defer my course until next year am I guaranteed accommodation?

Due to extremely high demand we will not guarantee that halls accommodation will be provided.

I am an international postgraduate student and my course will last longer than the standard 40-week contract. Can I extend my stay in halls?

International postgraduate students will have a 50-week licence but that is the limit the University can offer.

I am a January start postgraduate student and my course will last longer than September. Can I extend my stay in halls?

Postgraduate students are able to stay in our halls up to the beginning of September (subject to availability), but that is the limit of what the University can offer. Please contact us for house hunting advice.

I am a UK student. When can I arrive in halls?

Please consult the 'Your Moving in Date' sheet which is included with your halls offer.

I am an international student. When can I arrive in halls?

International students can arrive from 9.00am on Tuesday 15 September 2015. If you arrive before this date, you will need to make your own arrangements. You must contact your hall to tell them when you are arriving.

I am an international student. Will someone meet me at the airport?

Full details are on the international section of our website. If you are arriving outside of this date or to other airports you will need to organise your own transport.

What do I need to bring with me?

Please consult our welcome to halls section.

Do I need to take out insurance?

Student possessions insurance has been provided through Endsleigh for every student who is living at our Halls of residence for the 2014-15 academic year.

This covers a range of belongings in your room, including laptops, sports and electrical equipment, clothes and frozen food. This has been arranged by Kingston University at no extra cost to students.

You can download a copy of the insurance certificate for the 2014/15 academic year for your records. All claims will be handled directly by Endsleigh.

Need more cover?

Laptops, tablets and phones are not covered outside of your room so you may wish to consider taking out additional cover to protect your essential gadgets and other possessions. Endsleigh is proud to offer a 24 hour* laptop and phone replacement promise and is the only insurance provider recommended by NUS.

For claims information, or to extend your policy, visit the Endsleigh website.

Can my parents/family/friends stay with me when I first arrive?

One guest can stay overnight for one night only on arrival. However, the rooms are small and the best option would be for your family to stay in a local guest house.

Can my parents/family/friends stay with me during the year?

Please contact halls management when you arrive regarding this request. Our licence conditions state:

  • "You are allowed one overnight guest (who must be over 18) for a maximum period of two consecutive nights in any one week, and for a maximum of six visits per term. You must make sure any overnight guest signs in to the hall. All other visitors must leave the hall or grounds before 12 midnight. For health and safety reasons you will only be allowed two student or non-student guests at any one time. You are responsible for the behaviour of your guests or visitors while they are on the premises, and you will have to pay us for any damage/loss they may cause. Guests or visitors are not permitted to enter or use the room or flat without you being present."


Do I have to arrive on the date stated in the letter?

You must arrive in time for your scheduled enrolment. You should receive details of this in mid-August. However, if this is impossible, you can enrol at a later time. You must notify us of the date you wish to arrive if it is after 12 September 2015 for  iQ Wave, or 19 September 2015 for all other halls.

Can I arrive earlier than the date stated in the letter?

With rooms being prepared for your arrival up to the last minute it is not possible to arrive earlier than the date stated in Your Moving in Date Sheet. International students can arrive from Tuesday 15 September 2015.

Can I park my car at halls?

Car parking permits are available. Please contact the halls management when you arrive. You will need your car ownership and insurance documents. See further details in our welcome to halls section. There is no parking available at iQ Wave halls.

Can I smoke anywhere in halls?

You cannot smoke in any building within the University. This includes your own study bedroom.

What type of internet access will I have?

We have both Wi-Fi and high-speed broadband internet access. Please consult the Information Services website for more information. You can obtain full details when you arrive.

I want to open a bank account. Can I have a letter stating where I live?

Please email Accommodation from your Kingston University email account after you have moved into your hall. We will prepare a letter stating you are resident in halls. You will need to visit the Information Point in your learning resources centre (LRC) for confirmation of study.

I have not been offered a place in halls. Where can I live?

You might want to consider renting in the private sector. These properties can be houses, flats, lodgings or rooms in flat shares. You may have to take a 12-month tenancy. You'll usually need six weeks' rent as a deposit and a month's rent in advance.

Where do I start to look?

Accommodation provides a daily listing of local vacancies. These include properties suitable for a group, rooms in student houses/flat shares and lodgings. This listing is available in the independent living section. Please complete the form under 'how will the University help?'

Please note that these properties are not managed or approved by Kingston University. The arrangement is between the student and the landlord.

The landlord must sign up to our recommended Code of Standards and will have provided a Gas Safety Certificate.

How do I find other people with whom to share?

New students can sign up to a student-to-student noticeboard where you can share details with other students in a similar situation. You can list your details and hobbies. This can only be accessed by other applicants on the notice board and runs from June to October each year. To apply for access please complete the application form in the independent living section under 'how will the University help?'

Can I have a list of local letting agents?

You can download a list of local lettings agents (PDF) from here.

Can I have a list of local hotels and guest houses?

You can download a list of local hotels and guesthouses (PDF) from here.

I am a second- or third-year student and cannot find a room in the private sector. Can I stay in halls?

Unfortunately we only offer hall rooms to students studying at Kingston for the first time. It is possible that we will have rooms available after the start of term, in which case we will put a bulletin on My Kingston advising of availability in halls. It is unlikely that rooms will be available for returning students before December or January, although this does vary from year to year.

Contact us

Accommodation: Student Life Centre
Tel: +44 (0)20 8417 7311
Email us

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