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Frequently asked questions

Applying for halls

Arriving at halls

Student life in halls

If you don't get a place in halls

When can I apply?

Assuming you are eligible we will invite you to apply for halls after Easter 2017 by email. Please ensure UCAS / the University has your up-to-date personal email (not a college email). If you haven't heard from us by 1 July, contact us.

Am I guaranteed a place in halls?

We prioritise applications from students with a home address outside the UK who have applied by August 2017 and who meet our general eligibility criteria.

We do our best to accommodate everyone who wants a room in our halls but we often receive more applications than we have rooms. We will provide information and assistance to find other sources of accommodation for those students who are not allocated a place in halls.

How do I apply for a place in halls?

Once you have a firm offer to study at Kingston University you will be able to log in to OSIS to make room preferences. At this stage you select  up to three preferences of types of rooms (such as standard, en-suite, etc).

Once your offer becomes Unconditional Firm, you will be invited to log back in to select your room.

It is vital that we have your up-to-date email address (not a college email address or an agent's email address) as we will send information to you via email. If you change your email or home address please email admissionsops@kingston.ac.uk with the new information. You will also need to advise UCAS.

When I apply online, how do I know if you have received my preferences?

You will receive an automatic response email confirming your application if we have an email address for you. If you do not receive this email, your preferences have not been recorded.

My application says 'pending'. What does this mean?

This simply means that you have not yet been allocated a place.

I must have a room in halls as I have a disability.

Please contact the disability advisers in the Student Life Centre on +44 (0)20 8417 7314 or email disability@kingston.ac.uk.

My friend and I are coming to Kingston University together. Can we live together in the same flat?

You select your own room as part of the booking process. You have a maximum of eight minutes to confirm your booking during which time no-one else can book a room in the same flat. 

I have been accepted through Clearing. Can I apply for a place in halls?

We cannot guarantee that we will be able to offer accommodation in halls to Clearing students in the first instance. We therefore advise you to consider other options, including private accommodation. If we are able to offer accommodation to Clearing students we will publicise this on the website.

I have chosen a room close to Penrhyn Road, but I study at Kingston Hill. Can I change my room?

Unfortunately we are unable to make any changes to student room bookings. Students choose their own rooms from those available at the time of booking. After the end of October it may be possible to swap rooms with another student subject to a £100 administration fee. Please contact us once you have arrived.

I don't like my room. Can I change it?

Unfortunately we are unable to make any changes to room bookings. You are welcome to decline the room and seek your own private sector accommodation. Please see our independent living pages to find out how.

Can I change to an en-suite room as that was my first choice?

Unfortunately all rooms are subject to availability. You are welcome to decline the room and seek your own private sector accommodation. Please see our independent living pages to find out how.

Can I pay my deposit when I arrive?

To secure your room you must make your deposit payment as part of the booking process. The easiest way to do this is by credit or debit card by following the instructions.

If I defer my course until next year am I guaranteed accommodation?

Due to extremely high demand we will not guarantee that halls accommodation will be provided.

How long will my halls licence last?

Most undergraduate students will have a 40-week licence. This covers the length of your course and examinations plus the two short vacation periods and a period at the end of the academic year so you do not need to move out as soon as your exams have finished.

Students on business courses will have a 44-week licence and nursing students will have a 48-week licence to take into account the longer periods of teaching on those courses.

All postgraduate students will have a 50-week licence.

I am a January-start postgraduate student and my course will last longer than September. Can I extend my stay in halls?

Postgraduate students are able to stay in our halls up to the beginning of September (subject to availability). Please contact us for house-hunting advice.

When can I arrive in halls?

Please consult the 'Your Moving in Date' sheet which is included with your halls offer.

I am an international student. Will someone meet me at the airport?

Full details are on the international section of our website. If you are arriving outside of this date or to other airports you will need to organise your own transport.

What do I need to bring with me?

Please consult our welcome to halls section.

Do I need to take out insurance?

Student possessions insurance has been provided through Endsleigh for every student who is living at our Halls of residence for the 2017/18 academic year.

This covers a range of belongings in your room, including laptops, sports and electrical equipment, clothes and frozen food. This has been arranged by Kingston University at no extra cost to students.

You can download a copy of the insurance certificate for the 2017/18 academic year for your records. All claims will be handled directly by Endsleigh.

Need more cover?

Laptops, tablets and phones are not covered outside of your room so you may wish to consider taking out additional cover to protect your essential gadgets and other possessions. Endsleigh is proud to offer a 24-hour* laptop and phone replacement promise and is the only insurance provider recommended by NUS.

For claims information, or to extend your policy, visit the Endsleigh website.

Can my parents/family/friends stay with me when I first arrive?

One guest can stay overnight for one night only on arrival. However, the rooms are small and the best option would be for your family to stay in a local guest house.

Can my parents/family/friends stay with me during the year?

Please contact halls management when you arrive regarding this request. Our licence conditions state:

  • "You are allowed one overnight guest (who must be over 18) for a maximum period of two consecutive nights in any one week, and for a maximum of six visits per term. You must make sure any overnight guest signs in to the hall. All other visitors must leave the hall or grounds before 12 midnight. For health and safety reasons you will only be allowed two student or non-student guests at any one time. You are responsible for the behaviour of your guests or visitors while they are on the premises, and you will have to pay us for any damage/loss they may cause. Guests or visitors are not permitted to enter or use the room or flat without you being present."


Do I have to arrive on the date stated in the letter?

You must arrive in time for your Welcome Week activities. You should receive details of this in mid-August. You must notify us of the date you wish to arrive if it is after the arrival date listed on your licence.

Can I arrive earlier?

With rooms being prepared for your arrival up to the last minute it is not possible to arrive earlier than the date stated.

Can I park my car at halls?

Car parking permits are available. Please contact the halls management when you arrive. You will need your car ownership and insurance documents. See further details in our welcome to halls section. There is no parking available at iQ Kingston.

Can I smoke anywhere in halls?

You cannot smoke in any building within the University. This includes your own study bedroom.

What type of internet access will I have?

We have both Wi-Fi and high-speed broadband internet access. Please consult the Information and Technology Services website for more information. You can obtain full details when you arrive.

I want to open a bank account. Can I have a letter stating where I live?

Once you have enrolled, visit a learning resources centre (LRC) or the Student Life Centre and request a "Bank Proof of Study Letter."  You will need to have updated your contact address on OSIS to your halls address and know the name and address of the bank branch where you want to open an account. 

I have not been offered a place in halls. Where can I live?

You might want to consider renting in the private sector. These properties can be houses, flats, lodgings or rooms in flat shares. You may have to take a 12-month tenancy. You'll usually need six weeks' rent as a deposit and a month's rent in advance.

Where do I start to look?

Accommodation provides a daily listing of local vacancies. These include properties suitable for a group, rooms in student houses/flat shares and lodgings. This listing is available in the independent living section. Please complete the form under 'how will the University help?'

Please note that these properties are not managed or approved by Kingston University. The arrangement is between the student and the landlord.

The landlord must sign up to our recommended Code of Standards (PDF) and will have provided a Gas Safety Certificate.

How do I find other people with whom to share?

New students can sign up to a student-to-student noticeboard where you can share details with other students in a similar situation. You can list your details and hobbies. This can only be accessed by other applicants on the notice board and runs from June to October each year. To apply for access please complete the application form in the independent living section under 'how will the University help?'

Can I have a list of local letting agents?

You can download a list of local lettings agents (PDF) from here.

Can I have a list of local hotels and guest houses?

You can download a list of local hotels and guesthouses (PDF) from here.

I am a second- or third-year student and cannot find a room in the private sector. Can I stay in halls?

Unfortunately we only offer hall rooms to students studying at Kingston University for the first time. It is possible that we will have rooms available after the start of term, in which case we will advertise these on StudentPad.

Contact us

Accommodation: Student Life Centre
Tel: +44 (0)20 8417 7311
Email us

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