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Placing hold requests on library items

How do I place a hold request on an item that I cannot find on the shelf?

If you cannot find an item on the shelf, but iCat shows that copies should be available, you can reserve the item at the helpdesk.

We will email you when your reservation is ready for collection. It will be kept for you for seven days. You should collect the item from the requested items shelves in the learning resources centre and use the self-service machine to issue the item to your borrower account.

How do I place a hold request on an item that is held at another campus?

You can place a hold request on an item held at another campus and it will be sent to the campus you select for you to collect it.

If the item is not on loan, you can only place a hold request at the helpdesk.

We will email you when your reservation is ready for collection. It will be kept for you for seven days. You should collect the item from the requested items shelves in the learning resources centre and use the self-service machine to issue the item to your borrower account.

If you need the item in a hurry or want to use a desk loan or project loan item, you could use the free university bus to pick the item up yourself.

If all copies of the item are on loan, you can place a hold on it from iCat as shown below.

How do I place a hold request on an item where all the copies are out on loan?

If all of the copies of an item are on loan, you can place a hold request using iCat. You should select whether you wish to request a seven-day or a four-week copy.

  • Search for the item on iCat. If it is showing as available at you will only be able to place a hold request at the helpdesk. If all copies are on loan, the record will show check out from.
  • Sign in (you may need to re-enter your K number and computer password if you are off campus).
  • Click on 'Request' and select the campus where you would like to collect the item.
  • Click 'Hold' to confirm your request.

Note: you can choose to place a hold request on any item, but the item that is returned first (of the same type) will be held for you to collect. Please note: if a queue of people are waiting for a four-week item, you will only be able to borrow it for one week.

We will email you when your reservation is ready for collection. It will be kept for you for seven days. You should collect the item from the requested items shelves in the learning resources centre and use the self-service machine to issue the item to your borrower account.

Are there items that I cannot request?

You cannot place a hold request on desk loan, project loan and reference items.

Contact details

Learning resources centres

  • Knights Park:
    020 8417 4214
  • Kingston Hill:
    020 8417 5380
  • Penrhyn Road:
    020 8417 2101
  • Roehampton Vale:
    020 8417 4903

Contact details

Learning resources centres

  • Knights Park:
    020 8417 4214
  • Kingston Hill:
    020 8417 5380
  • Penrhyn Road:
    020 8417 2101
  • Roehampton Vale:
    020 8417 4903

Contact details

Learning resources centres

  • Knights Park:
    020 8417 4214
  • Kingston Hill:
    020 8417 5380
  • Penrhyn Road:
    020 8417 2101
  • Roehampton Vale:
    020 8417 4903
Library and Learning Services
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