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Certificates, award documents and verifications

Replacement certificates, transcripts and general award information

This is where you request replacement certificates. There's a payment for some of the services offered, but that'll be made clear before you order.  

We're very busy during graduation ceremonies (July and January), so requests received throughout that period may take up to six weeks to process. At other times, a request will normally be processed within 15 working days.

This year's graduates

If you graduated this year or in previous years but haven't attended graduation or received your certificate, find out more about certificates.

Graduates of 1992 and after

If you graduated from Kingston University after 1992, find out more about the following services:

  • Duplicate/replacement certificate
  • Certified copy certificate
  • Verification of award letter (pre 2003)
  • Duplicate transcript/Diploma Supplement (2003 onwards)
  • Certified copy transcript (2003 onwards)
  • Duplicate or certified copy transcript/Diploma Supplement (2014 onwards)
  • Verification of award letter for DOATAP

Graduates pre 1992

If you graduated from Kingston Polytechnic before 1992, find out more about certificates and transcripts, including pro-forma verification.

Other queries

If you can't find the service you're after in the pages linked above, please email gradorders@kingston.ac.uk.

The contact details you give will be used by the alumni office to communicate with you. Please contact alumni@kingston.ac.uk if you'd prefer us not to use them.

Information for this year's graduates

The following pages explain how Kingston University graduates can obtain proof of study and final award.

Please note: there is a different process to follow if you are Faculty of Health, Social Care and Education graduate, and have gained a University of London award or a St George's award. Find out more.

Please note: Graduates from 2014 onwards cannot purchase a Diploma Supplement or Transcript as these have been replaced by the Higher Education Achievement Report (HEAR). Please read the following notes carefully before you complete anything.

Kingston University graduates

Request for a certificate 

  • This year's graduates
    If you're not attending your graduation this year, you need to tell us by logging onto OSIS and clicking on 'Your Graduation'. We will then send your certificate to the address you provide, four to six weeks after the ceremonies have taken place.
  • Graduates from previous years
    If you did not attend your ceremony and have not received your certificate, please email gradcerts@kingston.ac.uk. Please provide your Kingston University ID Number, your full name, date of birth and an address to send the certificate to.

We only retain graduation documents for 5 years. If it's been more than 5 years since you graduated, you will need to purchase replacement documents via the relevant links on this website.

How we post your certificate

Within the UK

  • We use Royal Mail recorded mail.
  • A signature will be required.

International

  • We use Royal Mail International Tracked and signed.
  • A signature will be required.

Please ensure that someone will be at the address you provided to sign when the certificate arrives.

We cannot use private couriers. 

How long does it take?

During the graduation period we're very busy, so it could take up to six weeks to send the documents you requested. At other times, your request should be turned around within 15 working days.

Name changes

The name entered on the enrolment form and verified as part of the enrolment procedures, is the one that will appear on a graduation certificate. 

It doesn't have to be your full name, as on your passport. For example, your middle name may be omitted, as long as sufficient evidence is produced to ensure you're recognisably the same person named on the passport (or some other proof of ID). However, if  If you ned to amend the names you're registered in (shown on OSIS) , you will need to re-submit original proof of any amendment before your final Programme Assessment Board (PAB) meets to agree your final classification., in order for the amended name to appear on your certificate. If your name has changed since you started your course (for example, you got married), you should take your original proof of ID, such as marriage certificate or deed poll, to your school office to get your name changed on the system before your final Programme Assessment Board meets to agree your final classification in order for the amended name to appear on the certificate

Your name cannot be changed once your award has been formally agreed by the Programme Assessment Board - unless the reasons for that change are considered exceptional.

If you can prove the name was changed before PAB agreement, a change will be considered. However, we'll charge £30 if certificates have already been produced. 

Faculty of Health, Social Care and Education students who have gained a University of London award or a St George's award

Please note that if you are a graduate of any of the courses listed below, you will need to use the respective contact information provided, to obtain your graduation documents: 

Clinical Practice MRes, Advanced Practice PgDip and MSc, Advanced Practice (Cancer Care) MSc, Independent & Supplementary Prescribing PgCert, BSc and graduate diploma in Cancer Care, BSc and Diploma in Health Practice (all routes), Paramedic Science FdSc, Diagnostic and Therapeutic Radiography BSc(Hons).

Graduates of these courses, please use the following contact information:

All University of London awards (postgraduate and undergraduate)

All St George's awards (postgraduate, undergraduate including CPPD)

Duplicate or replacement certificate

There can only be one original certificate in existence at any one time.

If your original certificate has been lost or destroyed and you completed your Kingston University award after 16 June 1992, please apply for a duplicate online. Please note that you can only purchase one duplicate copy.  If you require further copies of the original, the only other option is to purchase black and white certified copies.

Duplicates have the same standing as the original. However, as they're produced in our current format, they may not look the same as original. The charge for this service is £30 per copy, including postage and packing. The University reserves the right not to issue a duplicate.

Certified copy certificate

If you graduated in 2003 or after and require a certified copy of your certificate, you can apply for one online.

The charge for this service is £30 per copy, including postage and packing.

Verification of award letter

You can apply online for a letter endorsing details of your award. The charge for this service is £25 per copy, including postage and packing.

ICBS Diploma Supplements

Please email ICBSdipsupp@kingston.ac.uk with your request. The charge for this service is £30 per copy, including postage and packing.

Duplicate transcripts

If you graduated between2003 and 2013: If your original transcript has been lost or destroyed and you graduated between 2003 and 2013, you can apply for a replacement copy online. The charge for this service is £30 per copy, including postage and packing.

If you graduated before 2003: we cannot centrally produce transcripts from before 2003 so please do not order a transcript online.  If you require a letter to that effect please purchase a Verification of Award letter and enter a note into the field for specific delivery instructions to say that a statement needs to be added to the letter, confirming that a transcript cannot be provided.

If you graduated after 2013 please do not attempt to purchase a hard copy transcript as these have been replaced by an Electronic Higher Education Achievement Report.

Certified copy transcript - from 2003 onwards

You can apply online for a certified copy of your transcript. The charge for this service is £30 per copy, including postage and packing. Please note that we cannot centrally produce certified copy transcripts from before 2003 so please do not order a certified copy transcript online if you graduated before 2003. If you require a certified copy of your transcript to be sent with a specific form to an external organisation such as WES or LSAC, you can apply online for the certified copy and then email a scanned copy of the form to gradorders@kingston.ac.uk. Forms will be completed and posted with the order to the address entered in the delivery address field.

Letter for DOATAP (Greek students only)

DOATAP letters are available on request. We will place them in a sealed envelope (as required by the Greek Government) and send them directly either to DOATAP or to you. The charge for the letter will be £10.

To obtain a letter, please apply online and then email gradorders@kingston.ac.uk specifying either an address for us to send it to or that it should go directly to DOATAP. Please add your full name, date of birth and title/date of award.

Refund policy

If you have ordered documents via this site but no longer require them, perhaps due to an error in your order or if you have since recovered a lost certificate, you may* be entitled to a refund, provided we have not processed your order. You will need to email us as soon as possible on gradorders@kingston.ac.uk to request a cancellation.

Please include the following details about yourself:

  • Full name
  • Date of birth
  • Kingston University ID number (if known)

If a refund has been agreed, we will try to credit the card you used for the purchase within two weeks. However, during busy times this may take longer.

*IMPORTANT: If your order has already processed and your email request reached us after your documents have been produced, we cannot provide a refund. This is because the materials and resource required to process your request have already been used.

Royal Mail recorded mail postage

Please note that all documents ordered via the website are posted via Royal Mail recorded delivery to the address entered in the delivery address field. A signature will be required on delivery. If there is no one to sign for the package, it'll go back to the local sorting office and, eventually, be returned to us. The Post Office should leave you some notification that they tried to deliver a recorded mail item. Orders posted to international addresses will be sent via Royal Mail Airsure recorded delivery. The University won't be able to estimate how long items take to be delivered to various destinations. We also can't be responsible for any items that go astray in the mail. If you wish to trace items that have been ordered, we'll provide you with the recorded mail item number and you can then trace the item via the Royal Mail website.

If you think you're unlikely to be at your home address when the documents arrive, please provide an alternative address, such as your work.

How long does it take?

Requests should be turned around within 15 working days.

Contact us

Email: alumni@kingston.ac.uk about graduation ceremonies and alumni

Email: gradcerts@kingston.ac.uk about requesting your original certificate

Email: gradorders@kingston.ac.uk about your online order

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