The following services are also available to students who've just graduated.
This is with the exception of Art and Design Foundation Diploma graduates who should all apply to directly to BTEC/EDEXCEL and students from the following courses: Clinical Practice MRes, Advanced Practice PgDip and MSc, Advanced Practice (Cancer Care) MSc, Independent & Supplementary Prescribing PgCert, BSc and graduate diploma in Cancer Care, BSc and Diploma in Health Practice (all routes), Paramedic Science FdSc, Diagnostic and Therapeutic Radiography BSc(Hons) who should apply as follows:
There can only be one original certificate in existence at any one time.
If your original certificate has been lost or destroyed and you completed your Kingston University award after 16 June 1992, please apply for a duplicate online. Please note that you can only purchase one duplicate copy. If you require further copies of the original, the only other option is to purchase black and white certified copies.
Duplicates have the same standing as the original. However, as they're produced in our current format, they may not look the same as original. The charge for this service is £30 per copy, including postage and packing. The University reserves the right not to issue a duplicate.
If you graduated in 2003 or after and require a certified copy of your certificate, you can apply for one online.
Important: if you graduated before 2003 and need a certified copy of your certificate, you will need to post the original copy to: Jo Jeary, SSSD, Kingston University, The Avionics Building, 53 Portland Road, Kingston upon Thames, Surrey KT1 2HX.
Alternatively you can send one photocopy, or email a scanned copy of your original document to email@example.com.
The original or scanned copy will be photocopied (black and white copy) and certified and signed and stamped, as a true copy, by the University. If you have posted your original copy to us to enable this service, this will be returned to you, together with the certified copy. You can apply for this service online. The charge for either service is £30 per copy, including postage and packing.
You can apply online for a letter endorsing details of your award. The charge for this service is £25 per copy, including postage and packing.
Please email ICBSdipsupp@kingston.ac.uk with your request. The charge for this service is £30 per copy, including postage and packing.
If you graduated in 2003 or later: If your original transcript has been lost or destroyed and you graduated in 2003 or later, you can apply for a replacement copy online. The charge for this service is £30 per copy, including postage and packing.
If you graduated before 2003: we cannot centrally produce transcripts from before 2003 so please do not order a transcript online if you graduated before 2003. Instead email firstname.lastname@example.org with your request, which we will forward to the relevant faculty to see if they still have the information needed to provide you with a transcript. If this information is no longer available, the faculty will provide you with a letter to that effect.
You can apply online for a certified copy of your transcript. The charge for this service is £30 per copy, including postage and packing. Please note that we cannot centrally produce certified copy transcripts from before 2003 so please do not order a certified copy transcript online if you graduated before 2003. If you require a certified copy of your transcript to be sent with a specific form to an external organisation such as WES or LSAC, you can apply online for the certified copy and then email a scanned copy of the form to email@example.com. Forms will be completed and posted with the order to the address entered in the delivery address field.
DOATAP letters are available on request. We will place them in a sealed envelope (as required by the Greek Government) and send them directly either to DOATAP or to you. The charge for the letter will be £10.
To obtain a letter, please apply online and then email firstname.lastname@example.org specifying either an address for us to send it to or that it should go directly to DOATAP. Please add your full name, date of birth and title/date of award.
If you have ordered documents via this site but no longer require them, perhaps due to an error in your order or if you have since recovered a lost certificate, you may* be entitled to a refund, provided we have not processed your order. You will need to email us as soon as possible on email@example.com to request a cancellation.
Please include the following details about yourself:
If a refund has been agreed, we will try to credit the card you used for the purchase within two weeks. However, during busy times this may take longer.
*IMPORTANT: If your order has already processed and your email request reached us after your documents have been produced, we cannot provide a refund. This is because the materials and resource required to process your request have already been used.
Please note that all documents ordered via the website are posted via Royal Mail recorded delivery to the address entered in the delivery address field. A signature will be required on delivery. If there is no one to sign for the package, it'll go back to the local sorting office and, eventually, be returned to us. The Post Office should leave you some notification that they tried to deliver a recorded mail item. Orders posted to international addresses will be sent via Royal Mail Airsure recorded delivery. The University won't be able to estimate how long items take to be delivered to various destinations. We also can't be responsible for any items that go astray in the mail. If you wish to trace items that have been ordered, we'll provide you with the recorded mail item number and you can then trace the item via the Royal Mail website.
If you think you're unlikely to be at your home address when the documents arrive, please provide an alternative address, such as your work.
Requests should be turned around within 15 working days.