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Mitigating circumstances and extensions regulations

Students who registered on postgraduate programmes in September 2019 or who commenced their programme in January 2020 or March 2020 and are expecting to complete their course full time in one academic year

To either submit a claim for mitigating circumstances or to request an extension to an assessment submission deadline you should use the online system accessed through OSIS.

Students beginning a new academic year in September 2020

The University is no longer considering claims for short five-day extensions separately from claims for mitigating circumstances from September 2020 onwards. If something has affected your ability to hand your work in on time, you will need to make a claim for mitigating circumstances.

Where the assessment is an assignment, the University operates a 24-hour grace period to account for IT and other technical problems that might prevent you from submitting to the deadline. You are expected to submit work by the published deadline and should plan for potential unpredicted events in relation to technology. However, work received within a 24-hour period after the deadline will be treated as on time. If you are impacted by such issues in relation to any other type of assessment, including time limited tests, you should apply for mitigating circumstances.

How to make a claim

To submit a claim for mitigating circumstances you should use the online system accessed through OSIS.

Before you do, please read through the relevant regulations, which are referenced below.

Code Document
AR5 Mitigating Circumstances and Student Assessment 2019/20 (PDF)
Mitigating Circumstances and Student Assessment 2020/21 (PDF)
Mitigating Circumstances Medical Certificate for Academic Studies 2020/21 (Word)

Please note the deadlines for submitting claims are up to five University work days after the official deadline for submission or after the examination date.

When you are ready to complete your submission, you can access the online system in OSIS:

  • Log into OSIS using your Kingston University Student ID;
  • Go to the "your Studies" tab;
  • In the list below you will see the title Extensions/Mitigating Circumstance, and here there is a link into the online screens - "click here to start a new claim"
  • You will find further instructions provided on the screens
  • It is at this stage that you will indicate whether you are requesting an extension or submitting a claim for mitigating circumstances. Please note that you cannot request a mixture of the two in the same application.

Students who have undertaken assessment during the summer reassessment period and postgraduate students who are expecting their results at the end of November 2020.

Covid-19 coronavirus update – principle of no disadvantage

Submitting a claim for retrospective mitigation following the release of your results in OSIS

Claims for retrospective mitigation can only be made on assessments taken since 17 March 2020 and only on modules that commenced before the 31 August 2020.

Once you receive your formal outcomes through OSIS, you are advised to reflect on whether you think your outcomes fall within the range of the marks that you were expecting. If you consider that your mark for relevant assessments is lower than than you would have reasonably expected if the Covid-19 crisis had not occurred, and you are confident that you can obtain a higher mark, you can submit a claim for retrospective mitigating circumstances to be applied to that assessment. This means that you will permitted another attempt at this element of assessment without penalty.

Please note: you have five university working days from the date your results were released in OSIS to submit a claim for retrospective mitigating circumstances using the Mitigating Circumstances function in OSIS. Late claims will not be accepted.

To illustrate: if your results are published on a Friday you would have until midnight on the following Friday to submit a claim for retrospective mitigating circumstances.

It is important that you understand the consequences of applying for mitigation following the release of your results:

  • you will not be able to choose the higher mark of the two assessments
  • if you do not submit any work for the new assessment this will result in a mark of zero for that element of assessment.

Before submitting a claim for retrospective mitigation you should consult with your personal tutor or course leader.

Please note: the option to claim for retrospective mitigating circumstances may not apply if you are studying on a course that leads to a professional accreditation. In these circumstances you will be contacted by your course leader.

Faculty Academic Affairs Coordinators

Faculty of Business and Social Sciences

Health, Social Care and Education

Kingston School of Art

Science, Engineering and Computing

Contact us

Kingston University
Tel: +44 (0)20 8417 9000