Withdrawing from a course and requesting a refund

Requesting to withdraw

If you have started your Kingston University course but decide to leave the course permanently, you can submit a request to withdraw. Please note, you may be liable for all or part of the tuition fee depending on when you withdraw from the course.

You should read through the full GR1 regulations, take a look at the undergraduate and postgraduate cut-off dates and read the frequently asked questions below, if you are considering withdrawing from your course.

If you decide to proceed, you must submit your request in OSIS:

  • Log into OSIS using your Kingston University student ID.
  • Go to the "Your Studies" tab.
  • You will find further instructions provided on the screens.
  • If you are unable to access OSIS, please contact your faculty student office in the first instance.

Undergraduate cut-off dates

Cut-off dates for 100% refund

In order to qualify for 100% refund, you must withdraw from your undergraduate course on or before the dates listed.

Your official course start date Cut-off period for a 100% refund* and 0% liability**
September 2020 start Withdrawals on or before 1 October 2020
October 2020 start Withdrawals on or before 1 November 2020
November 2020 start Withdrawals on or before 1 December 2020
December 2020 start Withdrawals on or before 1 January 2021
January 2021 start Withdrawals on or before 1 February 2021
February 2021 start Withdrawals on or before 1 March 2021
March 2021 start Withdrawals on or before 1 April 2021
April 2021 start Withdrawals on or before 1 May 2021
May 2021 start Withdrawals on or before 1 June 2021
June 2021 start Withdrawals on or before 1 July 2021
July 2021 start Withdrawals on or before 1 August 2021
August 2021 start Withdrawals on or before 1st September 2021

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-off dates for 75% refund and 25% liability

In order to qualify for 75% refund, you must withdraw from your undergraduate course between the dates listed. Please note: you will still be liable to pay 25% of your course fee.

Your official course start date Cut-off period for a 75% refund* and 25% liability**
September 2020 start Withdrawals between 2 October 2020 to 4 January 2021 inclusive
October 2020 start Withdrawals between 2 November 2020 to 4 January 2021 inclusive
November 2020 start Withdrawals between 2 December 2020 to 31 January 2021 inclusive
December 2020 start Withdrawals between 2 January 2021 to 28 February 2021 inclusive
January 2021 start Withdrawals between 2 February 2021 to 31 March 2021 inclusive
February 2021 start Withdrawals between 2nd March 2021 to 30 April 2021 inclusive
March 2021 start Withdrawals between 2 April 2021 to 31 May 2021 inclusive
April 2021 start Withdrawals between 2 May 2021 to 30 June 2021 inclusive
May 2021 start Withdrawals between 2 June 2021 to 31 July 2021 inclusive
June 2021 start Withdrawals between 2 July 2021 to 31 August 2021 inclusive
July 2021 start Withdrawals between 2 August 2021 to 30 September 2021 inclusive
August 2021 start Withdrawals between 2 September 2021 to 31 October 2021 inclusive

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-off dates for 50% refund and 50% liability

In order to qualify for 50% refund, you must withdraw from your undergraduate course between the dates listed. Please note: you will still be liable to pay 50% of your course fee.

Your official course start date Cut-off period for a 50% refund* and 50% liability**
September 2020 start Withdrawals between 5 January 2021 to 26 April 2021 inclusive
October 2020 start Withdrawals between 5 January 2021 to 26 April 2021 inclusive
November 2020 start Withdrawals between 1 February 2021 to 26 April 2021 inclusive
December 2020 start Withdrawals between 1 March 2021 to 31 May 2021 inclusive
January 2021 start Withdrawals between 1 April 2021 to 30 June 2021 inclusive
February 2021 start Withdrawals between 1 May 2021 to 31 July 2021 inclusive
March 2021 start Withdrawals between 1 June 2021 to 31 August 2021 inclusive
April 2021 start Withdrawals between 1 July 2021 to 30 September 2021 inclusive
May 2021 start Withdrawals between 1 August 2021 to 31 October 2021 inclusive
June 2021 start Withdrawals between 1 September 2021 to 30 November 2021 inclusive
July 2021 start Withdrawals between 1 October 2021 to 31 December 2021 inclusive
August 2021 start Withdrawals between 1 November 2021 to 31 January 2022 inclusive

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-off dates for 0% refund and 100% liability

Please note: If you withdraw from your undergraduate course after the dates listed, you will be liable to pay 100% of your course fee.

Your official course start date Cut-off period for a 0% refund* and 100% liability**
September 2020 start Withdrawals after 26 April 2021
October 2020 start Withdrawals after 26 April 2021
Novebmer 2020 start Withdrawals after 26 April 2021
December 2020 sttart Withdrawals after 31 May 2021
January 2021 start Withdrawals after 30 June 2021
February 2021 start Withdrawals after 31 July 2021
March 2021 start Withdrawals after 31 August 2021
April 2021 start Withdrawals after 30 September 2021
May 2021 start Withdrawals after 31 October 2021
June 2021 start Withdrawals after 30 Novmber 2021
July 2021 start Withdrawals after 31 December 2021
August 2021 start Withdrawals after 31 January 2022

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Postgraduate cut-off dates

Cut-off dates for 100% refund

In order to qualify for 100% refund, you must withdraw from your postgraduate course on or before the dates listed.

Your official course start date Cut-off period for a 100% refund* and 0% liability**
September 2020 start Withdrawals on or before 15 October 2020
October 2020 start Withdrawals on or before 15 November 2020
November 2020 start Withdrawals on or before 15 December 2020
December 2020 start Withdrawals on or before 15 January 2021
January 2021 start Withdrawals on or before 15 February 2021
February 2021 start Withdrawals on or before 15 March 2021
March 2021 start Withdrawals on or before 15 April 2021
April 2021 start Withdrawals on or before 15 May 2021
May 2021 start Withdrawals on or before 15 June 2021
June 2021 start Withdrawals on or before 15 July 2021
July 2021 start Withdrawals on or before 15 August 2021
August 2021 start Withdrawals on or before 15th Sep 2021

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-off dates for 67% refund and 33% liability

In order to qualify for 67% refund, you must withdraw from your postgraduate course between the dates listed. Please note: you will still be liable to pay 33% of your course fee.

Your official course start date Cut-off period for a 67% refund* and 33% liability**
September 2020 start Withdrawals between 16 October 2020 to 4 January 2021 inclusive
October 2020 start Withdrawals between 16 November 2020 to 4 January 2021 inclusive
November 2020 start Withdrawals between 16 December 2020 to 31 January 2021 inclusive
December 2020 start Withdrawals between 16 January 2021 to 28 February 2021 inclusive
January 2021 start Withdrawals between 16 February 2021 to 31 March 2021 inclusive
February 2021 start Withdrawals between 16 March 2021 to 30 April 2021 inclusive
March 2021 start Withdrawals between 16 April 2021 to 31 May 2021 inclusive
April 2021 start Withdrawals between 16 May 2021 to 30 June 2021 inclusive
May 2021 start Withdrawals between 16 June 2021 to 31 July 2021 inclusive
June 2021 start Withdrawals between 16 July 2021 to 31 August 2021 inclusive
July 2021 start Withdrawals between 16 August 2021 to 30 September 2021 inclusive
August 2021 start Withdrawals between 16 Sepember 2021 to 31 October 2021 inclusive

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-off dates for 33% refund and 67% liability

In order to qualify for 33% refund, you must withdraw from your postgraduate course between the dates listed. Please note: you will still be liable to pay 67% of your course fee.

Your official course start date Cut-off period for a 33% refund* and 67% liability**
September 2020 start Withdrawals between 5 January 2021 to 26 April 2021 inclusive
October 2020 start Withdrawals between 7 January 2021 to 26 April 2021 inclusive
November 2020 start Withdrawals between 1 February 2021 to 26 April 2021 inclusive
December 2020 start Withdrawals between 1 March 2021 to 31 May 2021 inclusive
January 2021 start Withdrawals between 1 April 2021 to 30 June 2021 inclusive
February 2021 start Withdrawals between 1 May 2021 to 31 July 2021 inclusive
March 2021 start Withdrawals between 1 June 2021 to 31 August 2021 inclusive
April 2021 start Withdrawals between 1 July 2021 to 30 September 2021 inclusive
May 2021 start Withdrawals between 1 August 2021 to 31 October 2021 inclusive
June 2021 start Withdrawals between 1 September 2021 to 30 November 2021 inclusive
July 2021 start Withdrawals between 1 October 2021 to 31 December 2021 inclusive
August 2021 start Withdrawals between 1 November 2021 to 31 January 2022 inclusive

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Cut-of dates for 100% liability

Please note: If you withdraw from your postgraduate course after the dates listed, you will be liable to pay 100% of your course fee.

Your official course start date Cut-off period for a 0% refund* and 100% liability**
September 2020 start Withdrawals after 26 April 2021
October 2020 start Withdrawals after 26 April 2021
November 2020 start Withdrawals after 26 April 2021
December 2020 start Withdrawals after 31 May 2021
January 2021 start Withdrawals after 30 June 2021
February 2021 start Withdrawals after 31 July 2021
March 2021 start Withdrawals after 31 August 2021
April 2021 start Withdrawals after 30 September 2021
May 2021 start Withdrawals after 31 October 2021
June 2021 start Withdrawals after 30 November 2021
July 2021 start Withdrawals after 31 December 2021
August 2021 start Withdrawals after 31 January 2022

Your official course start date may not necessarily be the first date of attendance. If in doubt, please contact the Accounts Receivable team for clarification prior to submitting your withdrawal request.

* Refund indicates the percentage of the fees charged that will be credited back.
** Liability indicates the percentage of fees that will still be owed.

Frequently asked questions about withdrawal and refunds

What is the difference between withdrawing, deferring and suspending?

  • 'Withdrawing from your course' – you have started your course but decide to leave the course permanently.
  • 'Suspending your course' – you have started the year but decide to take a break and return in the future.
  • 'Deferring your studies' – you don't start the year but elect to return to your course in the future.

See the University's General Regulations for more information on the interrupting your studies.

Will I still have to pay my tuition fees if I withdraw from my course?

If you provided the faculty with written notice of withdrawal from your course using the appropriate form before a withdrawal cut-off date and you have received written acknowledgment from your faculty, you will only be liable for the fees specified.

What happens if I withdraw or suspend after the final withdrawal cut-off date?

If you withdraw or suspend after the final cut-off date for your course you will be liable for your tuition fees in full.

Will I have to pay tuition fees if I have stopped attending my course without formally notifying my faculty?

Yes. If you have enrolled onto your course you will be liable for your fees until you have provided your faculty with written notification of withdrawal. The percentage of the tuition fees you will remain liable for once you have withdrawn is determined by both your course start date and withdrawal date.

Will I have to pay my fees if I intend to apply for funding or a tuition fee loan?

Yes, until you are able to prove that your funding has been approved, you will be liable for the payment of your fees (a copy of the 'final' status of your 'Assessment of Entitlement to Student Finance' notification should be passed to the Accounts Receivable team).

What happens if I am attending my course at a partner institution?

You must ensure that you withdraw in writing to your college. If you fail to do so you will be liable to pay your tuition fees in full.

How do I apply for a refund?

If you believe you are eligible for a refund, you must raise an enquiry via the StudentHUB.

Remember:

  • Outstanding debts: if you have any outstanding debts to the University, your refund will be offset against these debts first.
  • Agreed refunds: where a refund is agreed then payment will normally be made via direct credit transfer to the bank account from which the original payment was made. If payment was made by credit or debit card, the refund would be made back to that card.
  • Time scale: please allow at least three weeks for a refund to be processed.

I'm an International student, can I apply for a refund of my tuition fee?

If you have had your application for a student visa refused and need to apply to the University for a refund of your tuition fees, you must provide us with a full copy of your visa refusal letter. If you do not provide us with a full copy of the letter it will delay your refund.

If you enrol onto your course and subsequently decide to leave the University, you will have to provide evidence in the form of a copy of your passport with a departure stamp from the United Kingdom and an arrival stamp for your home country before we will release payment of any refunds you have requested.

If you have enrolled onto a course at Kingston University and then decide to transfer to another university or college, you will be required to provide evidence that you have been accepted onto a course at your new university or college and you will have to prove that you have applied to the UKVI to transfer from Kingston University to your new university before we will release payment of any refund. You should be aware that any refund owed to you will be transferred to your new university.

Note: this only applies to you if you have received a Confirmation of Acceptance of Studies (CAS) from Kingston University and are formally sponsored for immigration purposes by Kingston University and have Kingston University's sponsor number on your Tier 4 visa.

Remember: if you decide to withdraw from, suspend or defer your course you must put your decision in writing using the appropriate form to your faculty administration office with your name and ID number on the letter. Don't forget to date your letter.

Your faculty should acknowledge receiving your withdrawal in writing. If you do not receive an acknowledgement from your faculty you should contact them and confirm they have received your withdrawal letter.

You must keep a copy of all correspondence in case of any queries. We are here to help. Please talk to your personal tutor for help and advice before making this decision.

Please be aware of the withdrawal cut-off dates for refunds relating to your programme of study.

Contact us

Who to contact about fees and finance

Fees payments

The Accounts Receivable team is part of the University's Finance Department and is responsible for the collection of fees.

The Income team is also part of the University's Finance Department and is responsible for invoicing of fees.

Contact us by

Financial help and advice

The Student Funds team administers a number of hardship funds.

Student life advisers are available to give advice and guidance on living on a budget, student finance queries, banking and dealing with debt.

Student Life Centre
Kingston University
John Galsworthy Building
Penrhyn Road
Kingston upon Thames
KT1 2EE
Tel: +44 (0)20 8417 7312

Student Funds team
Tel: +44 (0)20 8417 7315