If you experience persistent noise problems with student households which are privately rented (not halls of residence or university-managed properties), while the University has no legal power to intervene we can investigate the complaint and if appropriate, take further action. It is important however that you follow this up as soon as any problems arise and you are advised to take the following steps:
You can also contact the University, who will investigate your complaint and the conduct of the student, via our online form.
We can also, if appropriate and agreeable to both parties, offer a mediation service for long-standing disputes which have not been resolved at an earlier opportunity. Please contact the University using the form above for further information.
If the noise is coming from a property owned and managed by a private landlord or agent, whilst the University has no legal right to intervene we can investigate the complaint and if appropriate take further action. Please contact us using the online form.
If you are unsure whether a property is managed by the University please contact our Headed Tenancy Department on 020 8417 7311 or email email@example.com.