Answers to frequently asked questions about academic results communications

Please take a look at the answers below if you have queries about the communications that you have received from Kingston University in regard to your academic results. If you need further support, please get in touch.

Graduation and certificates

1. I have passed my degree. How can I find out about my graduation ceremony?

If you are eligible to attend a ceremony, you will receive an email from the graduations team advising you of your ceremony date and time and when you can book your place and guest tickets.

If the graduation ceremonies cannot take place due to circumstances beyond the University's control, including Covid-19, and increased government restrictions on events and public health advice, ceremonies will be rescheduled to take place at a later date.

Visit the graduations webpage or contact graduations@kingston.ac.uk for further information.

2. When will I receive my award certificate?

Students receiving their outcomes from November 2021 onwards

You will be contacted directly by the University's Graduation team with further information about arrangements for graduation ceremonies and with details about how and when you will receive your award certificate.

Students who received their outcomes earlier than November 2021

If you have not received your award certificate, please visit our certificates, award documents and verifications page for further information.

3. When will I receive my Higher Education Achievement Report (HEAR)?

Students receiving their outcomes from November 2021 onwards

Access to the Higher Education Achievement Report (HEAR) will be available from the Gradintelligence website three weeks after your formal outcomes are published.

Students who received their outcomes earlier than November 2021

Your Higher Education Achievement Report (HEAR) is available from the Gradintelligence website. If you want any further information about the HEAR, please follow our guidance.

4. What if I still have outstanding tuition fees?

Tuition fees need to have been paid in full before digital award certificates or the Higher Education Achievement Record (HEAR) can be issued, or before you can re-enrol if you are a progressing or returning student.

Should you have outstanding fees, you can make payment securely online at www.kingston.ac.uk/epay. If you need to discuss fee payment please contact the Accounts Receivable team by calling 020 8417 3333 or email AccountsReceivable@kingston.ac.uk.

Understanding your results

5. Where can I see a breakdown of my marks?

A breakdown of your marks is available on OSIS. A transcript of your marks will also be made available to you via the Higher Education Achievement Report (HEAR). You need to activate your HEAR before you can see your transcript and you should have received an email asking you to do this. If you have not, or if you want any further information about the HEAR follow our guidance.

6. Can I request that my work is re-marked?

No, you cannot challenge the academic judgement of the assessment board. However, there are other grounds on which you can appeal. Find out more about the grounds and process for appeals by reading the Academic Appeals Regulations (AR8 or AR9) and speaking to your personal tutor or to the Union of Kingston Students.

7. My letter says that my registration has been terminated on academic grounds. Can I apply for re-admission?

No. If your registration has been terminated on academic grounds you will not normally be able to apply for readmission to Kingston University.

8. I applied for mitigating circumstances before I received my marks. How can I tell whether these have been accepted?

If your application for mitigating circumstances was successful, this will be indicated by a grade of "S" next to the relevant module in OSIS. This typically means that the assessment board has decided that you may defer your attempt at this/these assessment(s) until the next reassessment period. You should have received information about your deferred assessment alongside your results communication but if you have not, please contact your Faculty Student Office for advice (see the details in the General Enquiries FAQ). It is your responsibility to ensure that you are aware of all the arrangements for your deferred assessments.

If your mitigating circumstances claim was rejected and you did not attempt the assessment in question, this will be recorded as a failed attempt in OSIS. You may still be entitled to reassessment in that element of assessment and, if so, this will be indicated in your results communication.

You should note that approved claims for mitigating circumstances only apply to the specific assessment period that you applied for, and claims will not automatically be applied to any subsequent assessment periods.

For further advice and guidance about mitigating circumstances and your results, please contact your Faculty Student Office for advice (see details in the General Enquiries FAQ).

9. How has my degree classification (1st, 2:1, 2: 2 etc) been calculated?

If you are on a standard undergraduate degree

Standard bachelors honours degree classifications are calculated as follows:

  • average % of the best 105 credits at Level 5 which is given a weighting of 20% (multiplied by 0.2)
  • plus...
  • average % of the best 105 credits at Level 6 which is given a weighting of 80% (multiplied by 0.8)

This means that your Level 6 modules are weighted more heavily than your Level 5 modules.

Where there are four 30-credit modules at each level, each module is treated as two blocks of 15 credits for the purposes of the calculation. Using the best 105 credits means that your lowest performing module counts for less, as you effectively "drop" one of the 15-credit blocks from your lowest performing module (this gives your best 105 credits).

If you are on one of our standard undergraduate degrees, you may be able to find out more about how your degree classification will be calculated by looking at the Award Predictor on OSIS.

If you are on a standard postgraduate degree

Standard postgraduate degrees are classified by calculating the average score across all of the credit required for your qualification. Depending on your average score, your degree will be awarded with a Pass, Merit or Distinction.

  • Pass: An average score of 50-59% across all of the credit required for the qualification
  • Merit: An average score of 60-69% across all of the credit required for the qualification
  • Distinction: An average score of 70% or above across all of the credit required for the qualification

Postgraduate Certificates will not be awarded with merit or distinction.

If you are on one of our standard postgraduate degrees, you may be able to find out more about how your degree classification will be calculated by looking at the Award Predictor on OSIS.

10. My transcript shows that I have received a compensated pass (PC). What does this mean?

If you have failed 30 credits with a mark of between 35% and 39% (for undergraduate courses) or between 45% and 49% (for postgraduate courses), the Assessment Board may decide to compensate this failure and allow you to progress to the next stage of your degree. This will be identified on your Record of Progress as a compensated pass with a module grade of PC.

11. I am a postgraduate student and have a module grade of FF. What does this mean?

The FF grade means that you have failed the module at the final attempt and are not eligible for further reassessment. Consequently, you may not be able to achieve your intended award (eg. MSc/MA).

If you are part way through your course, you may continue to complete any remaining academic modules for an exit award (eg. PGDip/PGCert).

If this final failure is on a taught module and you are on a masters degree ‘with Professional Placement', you will be transferred onto the academic (non-placement) route and you will no longer be able to go on placement. If you are studying on a Student Route visa (formerly Tier 4 visa), the duration of your visa will be adjusted accordingly.

12. I am on a masters ‘with Professional Placement' degree and I have failed taught credit. What does this mean?

If you have failed taught credit, this may mean that you are no longer able to continue with your professional placement. You will receive further information about this from your Faculty if this is the case. For further information you can contact your Faculty Student Office for advice (see the details in the General Enquiries FAQ).

13. There has been a finding of academic misconduct against me. How will this affect my results and reassessments?

The letter that was sent to you after your Academic Misconduct hearing will have outlined the provisional outcome of the hearing and the penalty that will be recommended to the Programme Assessment Board, including what type of reassessment (if any) is permitted.

If you need any advice or support in relation to this, please contact your Faculty Student Office for advice (see the details in the General Enquiries FAQ below), your personal tutor or the Union of Kingston Students as soon as possible.

If you are not permitted any further reassessment on the module for which you have academic misconduct, but you still have other credit or reassessment to undertake, you may still be allowed to undertake this. You should be aware, however, that this will still mean that you are unable to progress to the next stage of your course and/or achieve your intended award. Depending on the outcome of your other assessments, you may be entitled to an intermediate award or a certificate of credit.

Retake assessment

14. My letter says I have to "retake" one or more assessments. What does this mean?

A retake is a type of assessment where you attempt the element of assessment that you have either failed or deferred with mitigation, usually during the retake period. There is no charge for this.

The retake period for most courses starts from when your results are released and concludes a few weeks later. Please refer to Canvas for reassessment information or contact your module leader or course team for further information.

If you are retaking a module due to failure, the final module mark will be aggregated on the basis of the best marks achieved at element level at either your first sit or your retake. If you pass the module on aggregate the module will be awarded the minimum pass mark for that module. For undergraduate courses (Levels 3, 4, 5 and 6) the standard pass mark is 40%. For taught postgraduate courses (Level 7) the standard pass mark is 50%.

There are exceptional circumstances where retakes will not be capped at the pass mark at module level. For example:

  • If you have submitted a claim for mitigating circumstances which has been approved, your mark for the retake will not be capped.
  • If you are retaking a module that you have trailed from 2020/2021, the cap will be applied to the element of assessment, in accordance with AR2 Undergraduate Regulations 2020/21.
  • If you are a January 2021 or March 2021 postgraduate student retaking a module in 2021/22, the cap will be applied to the element of assessment, in accordance with AR2 Undergraduate Regulations 2020/21

If you have retake coursework

To submit your retake materials please log in to Canvas, using your Kingston ID and password. You will then see boxes in your dashboard for each of the modules you are enrolled on. Click on each box to access the module and follow the assignment link which should have the retake submission link where you can submit your materials.

If you are unable to access Canvas for any reason you should contact the Help desk immediately on 63355 or +44 (0)20 8417 3355.

If you have retake examinations

Please see the Retake Examinations Schedule which is available on My Kingston.

If you are in doubt or have any questions about the arrangements for your retake(s) you must contact your student office as soon as possible. It is your responsibility to ensure that you are fully aware of all retake arrangements.

15. What if I have questions about the content of my retakes?

If you have questions about the content of your retakes then please:

  • check Canvas for your reassessment brief and materials;
  • email your module leader (from your KU email address) as soon as possible for help. They may not be available throughout all of the retake period. If you don't hear back from them after five working days, you should contact your Faculty Student Office for advice (see the details in the General Enquiries FAQ).

16. I need to retake one or more assessments. Where can I find help with my academic skills to complete them?

Kingston has lots to offer when it comes to supporting your academic skills. From one to one support with our Academic Success Centres to structured programmes and online resources, have a look at how we can help you to be better on My Kingston.

17. What happens after my retakes?

The results from your retakes will be considered by a Reassessment Board.

For undergraduate courses, these are typically held in the summer and for postgraduate courses, these are typically held in March, June and September. However, some non-standard courses will hold Reassessment Board outside of these time periods.

You will get another communication after the Reassessment Board confirming your results and explaining what will happen next.

18. What if I fail my retakes?

If you are on an undergraduate course

Depending on your level of study and results achieved at that level, the Reassessment Board might allow you an opportunity to repeat the module(s) in the following academic year. This is dependent on the number of assessment attempts you have had at the module(s) and your level of engagement throughout the academic year.

If you have exhausted all your assessment attempts at a module (typically four attempts at undergraduate level), your registration on your course will be discontinued.

If you are on a postgraduate course

If you have exhausted all assessment attempts at a module (this is typically two attempts at postgraduate level), no further reassessment will be offered in that module.

Depending on the structure of your course, you may be permitted to continue with other modules on your course, or it may be necessary to discontinue your registration on your course.

19. What happens if I do not attempt my retakes?

You will be awarded a mark of 0 (Fail) for any retakes that you do not attend or submit.

If you are on an undergraduate course, depending on your level of study and results achieved at that level, the Reassessment Board may allow you an opportunity to repeat the module(s) in the following academic year. If your retake is your final attempt at the module, then you will be discontinued from the course. This is also dependent on the number of attempts you have had at the module(s). If you have exhausted all your assessment attempts at a module (normally four attempts at undergraduate level), your registration with the University will be discontinued.

Please note that approved claims for mitigating circumstances only apply to the specific assessment period that you applied for, and claims will not automatically be applied to the retake period. If you have any questions about this, please contact your Faculty Student Office for advice (see the details in the General Enquiries FAQ).

If you experience any difficulties during or in the run-up to your retakes and need to claim for mitigating circumstances, you must submit an application via the online system in OSIS. See the University's regulations on Mitigating Circumstances for information on deadline dates and instructions on how to submit an application through the OSIS system.

20. What if I have mitigating circumstances at the time of my reassessments?

If you experience any difficulties during or in the run-up to your retakes and need to claim for mitigating circumstances, you must submit an application via the online system in OSIS.

More about the University's regulations on mitigating circumstances and instructions on how to submit an application through the OSIS system.

Repeat assessment

21. My letter says I have to "repeat" one or more assessments. What does this mean?

A repeat is a type of module delivery and assessment where you have to engage with the learning and teaching of the module and attempt all of the elements of assessment for that module again. You will have to a pay a fee to repeat a module, unless you have mitigating circumstances which have been approved.

If you are repeating a module, neither the module nor the element mark will be capped. However, repeating a module does mean it will take you longer to complete your course. If you would like to discuss how you could make the most of your time during that year, contact your student achievement adviser. Email them via SAO@kingston.ac.uk to arrange a suitable time to speak with them.

For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors by visiting MyKingston/MySupport/MyMoney/Funding Your Studies and logging an enquiry on the StudentHUB or by emailing kuquery@kingston.ac.uk.

22. I am on a Student Visa and have been told I must repeat a module. How does this affect my visa?

Repeating a module will have an impact on your Student Visa. If you are on a Student Visa and have been told you must repeat a module, you must seek advice as soon as possible from the Student Life Centre by logging an enquiry on the StudentHUB or by emailing kuquery@kingston.ac.uk.

Appeals and complaints

23. Can I appeal against my marks?

Yes, provided that you have legitimate grounds to do so. You cannot appeal against the academic judgement of the assessment board, including grades or award classifications. Find out more about the grounds and process for appeals by reading the Academic Appeals Regulations (AR8 or AR9).

You are strongly advised to contact the Union of Kingston Students for advice before submitting an appeal. You must submit an appeal within 15 working days of the date that your results were published on OSIS.

24. Can I make a complaint?

Yes, provided that your complaint is submitted in the required timeframe and falls under specific grounds. Find out more about the grounds and process for submitting a complaint appeals reading the Student Complaints Procedure (GR2).

You are strongly advised to contact the Union of Kingston Students for advice before submitting a complaint.

General queries and further support

25. I am considering withdrawing from the University or taking a break from my studies.

If you have concerns about your ability to continue on your course, or if you are thinking of taking a break also known as an interruption) in studies, please speak to your Personal Tutor or Course Leader in the first instance. Your Faculty Student Achievement Officer may also be able to offer advice on further study or employment. Email them via sao@kingston.ac.uk to arrange a suitable time to speak with them.

If you are considering withdrawing for financial reasons, please visit the Student Life Centre who will be able to advise on funding your studies, money management, dealing with debt, bursaries, accommodation etc.

If you are struggling with your assessments and would like further support with study skills, academic writing, referencing etc, your Faculty Academic Success Centre may be able to help.

There is also further information on this page about the process for requesting a break or an interruption or withdrawing from your studies.

26. What if I have questions about my student finance?

Please contact the University's Student Life Advisors in the Student Life Centre by logging an enquiry on the StudentHUB or by emailing kuquery@kingston.ac.uk.

27. What if I have a general query that is not answered here?

If you have any academic queries, please contact your module leader or personal tutor.

Your student achievement adviser would be happy to discuss your query with you. Email them via sao@kingston.ac.uk to arrange a suitable time to speak with them. You may also wish to contact the Union of Kingston Students for advice and support.

Any other questions about your results or reassessments must be put in writing. Please contact your course administrator, or email the relevant student office noticeboard:

Kingston School of Art

Business and Social Sciences

Health, Social Care and Education

Science, Engineering and Computing

28. I need help from more than one support service and I would like help navigating my way through the services available to me.

Your student achievement adviser would be happy to discuss this with you. Email them via sao@kingston.ac.uk to arrange a suitable time to speak with them.

29. Is there anyone I can talk to confidentially about my personal wellbeing or emotions?

Our Student Health and Wellbeing Hub is here to support you, and has created a health and wellbeing guide with information on support, services and how you can look after yourself during this time. The University offers a range of services such as confidential drop-in sessions, counselling, listening, stress and time management sessions. Visit Wellbeing and Counselling for more information.

30. I have been withdrawn from the University due to non-enrolment. Is there anything I can do?

If you did not enrol by the deadline for enrolment that has been stipulated by the University, you were out of time to enrol. Soon after the deadline for enrolling has past, the University will withdraw all non-enrolled students who are studying directly with us. Please refer to the paragraphs on ‘Enrolment' in the University's General Student Regulations (GR1) for more information.

If you have been withdrawn, but you had compelling extenuating circumstances for the whole of the enrolment period* that prevented you from enrolling (for example; you had documented health issues that were serious enough to have prevented you, for the whole of the enrolment period, from carrying out the online enrolment tasks), or if you have evidence that the University has made an error (for example; you did, in fact, provide documentation that was requested by the University by the specific deadline for doing so) you should bring this to the attention of your student office (see contact details provided in FAQ 27 on this page) making sure that you provide evidence that corroborates your claims.

The Faculty will consider your case and if they determine that you have evidence of a good reason for not enrolling, they will write to the Academic Registrar to request that you are reinstated. If the Faculty or the Academic Registrar decide that you do not have compelling extenuating circumstances your status will remain withdrawn. This decision is final.

If you have been withdrawn due to non-enrolment you can reapply to commence or recommence your studies at a future enrolment date, normally the next academic year.

* The enrolment period is the period of time between enrolment opening and the date that you were withdrawn