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Frequently Asked Questions – results letters

How will my degree classification (1st, 2:1, 2: 2 etc) be calculated?

Standard Bachelors honours degree classifications are calculated as follows:

  • average % of the best 105 credits @ level 5 which is given a weighting of 20% (multiplied by 0.2)
    plus
  • average % of the best 105 credits @ level 6 which is given a weighting of 80% (multiplied by 0.8)

This means that your level 6 modules are weighted more heavily than your level 5 modules.

Where there are 4x30 credit modules at each level, each module is treated as 2 blocks of 15 credits for the purposes of the calculation.  Using the best 105 credits means that your lowest performing module counts for less, as you effectively "drop" one of the 15 credit blocks from your lowest performing module (this gives your best 105 credits).

You can find out more about how your degree classification will be calculated by looking at the Undergraduate Degree Classification Calculator or the Postgraduate Degree Classification Calculator.  Please make sure you read the "Instructions" tab before using the calculator.

A step-by-step guide to calculating your degree classification, with a worked example, will be available soon.

I have passed my degree, how can I find out about my graduation?

Please visit this page.

Can I attend graduation if I have reassessments?

No. If you have reassessments, you will not be able to attend your intended graduation ceremony unless you are in the Faculty of Health, Social Care and Education which operates a different graduation schedule.

When will I receive my certificate?

You will receive your certificate at graduation. Certificates are not automatically posted out to students. For further information on receiving your certificate, including the process for students who do not attend the graduation, please visit this page.

Can I see a breakdown of my marks?

Yes. A breakdown of your marks is available on OSIS.  A transcript of your marks will also be made available to you via the Higher Education Achievement Report (HEAR).  You need to activate your HEAR before you can see your transcript and you should have received an email asking you to do this.  If you have not, or if you want any further information about the HEAR, please visit this page.

I have reassessment in one or more modules.  How will this affect the mark I can achieve in the module?

If you have any reassessments, the marks for these will be capped at the pass mark. For Undergraduate Courses (Levels 3, 4, 5 and 6), the pass mark is 40%. For Taught Postgraduate Courses (Level 7), the pass mark is 50%.

The only exception to this is if you have submitted a claim for mitigating circumstances which has been approved by the Faculty. If you have failed a module already (without approved mitigating circumstances) then the module will remain capped even if you successfully claim for mitigating circumstances in subsequent elements of assessment for the module.

If you have to "repeat" a module (see below), you may have to a pay a fee, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit  MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

Can I request that my work is re-marked?

No, you cannot challenge the academic judgement of the assessment board however there are other grounds on which you can appeal (see below).

Can I appeal?

Yes provided that you have legitimate grounds to do so.  You cannot appeal against the academic judgement of the assessment board, including grades or award classifications.  Find out more about the grounds and process for appeals.

You are advised to contact the Union of Kingston Students for advice before submitting an appeal.  You must submit an appeal within 15 working days of the date that your results were published on OSIS.

Can I make a complaint?

Yes provided that your complaint is submitted in the required timeframe.  Information on the University's complaints process.

My letter says I have to "retake" one or more assessments. What does this mean?

This means you have to retake the element of assessment that you have failed during the retake period.  There is no charge for this.  The retake period for most undergraduate courses is late August /early September.  Your results letter will provide more details about this.

As you may be aware the University is investing in a new and improved virtual learning environment, Canvas. As a result the existing Study Space will become read only from August 1st and therefore your retakes will need to be submitted through Canvas.

To submit your retake materials please logon to https://canvas.kingston.ac.uk, using your Kingston ID and password. You will then see boxes in your dashboard for each of the modules you need to submit a retake for. Click on each box and follow the relevant links to submit your materials.

Further instructions on this process can be found in Canvas in the 'Get Ready for Canvas' module to which you already have access. If you are unable to access Canvas or the above modules please contact the Helpdesk immediately on 63355 or 0208 417 3355.

My letter says I have to "repeat" one or more assessments. What does this mean?

This means that you have to repeat all elements of assessment for that module in the following course year. This means that it will take you one year longer to complete your course.  If you would like to discuss how you could make the most of your time during that year, contact your Faculty Student Support and Engagement Officer.   Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

You may have to a pay a fee to repeat a module, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

My letter says I have to "replace" a failed module. What does this mean?

This means that you have to replace your failed module with an alternative module and complete all elements of assessment for this in the following course year.  This is used where the failed module is no longer running.

You may have to a pay a fee to repeat a module, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

My letter says that my registration has been terminated on academic grounds.  Can I apply for re-admission?

No, if your registration has been terminated on academic grounds you would not normally be re-admitted to Kingston University, unless there are exceptional circumstances. 

What if I have mitigating circumstances at the time of my retake?

If you experience any difficulties during or in the run-up to your retake and need to claim for mitigating circumstances, you must complete a mitigating circumstances claim form.  Claims must be accompanied by relevant and timely evidence from an appropriate source

Please contact your student office to find out the deadline for mitigating circumstances claims.

The University's regulations on mitigating circumstances are available here.

I applied for mitigating circumstances but these were not accepted. What does this mean?

If your mitigating circumstances claim is rejected and you did not attempt the assessment in question, this will be recorded as a failed attempt.  If you are entitled to reassessment in that module, the maximum mark you will be able to receive will be the pass mark for that module (40% for undergraduate courses, 50% for postgraduate courses).

You may have to a pay a fee to repeat a module.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

What if I have questions about my student finance?

Please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit t MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

What if I have a general query not answered here?

If you have any academic queries, please contact your module leader or Personal Tutor.

Any other questions about your results or reassessments must be put in writing.  Please contact your Course Administrator, or email the relevant Student Office noticeboard:

For HSCE:

I am a postgraduate student in the Faculty of Arts and Social Sciences or the Faculty of Business and Law, and  I have reassessments over the summer. When should I do my dissertation?

Please contact your academic course leader for advice.

I've spoken with my lecturer or an administrator about my results but I would still like to talk through my options to help me make a decision, e.g. I don't know whether I should take a break or withdraw?  I don't know whether I should opt to "repeat" the module rather than "retake" it?

Your Faculty Student Support and Engagement Officer would be happy to discuss this with you. Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

I need help from more than one support service and I would like help navigating my way through them. 

Your Faculty Student Support and Engagement Officer would be happy to discuss this with you. Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

Is there anyone I can talk to confidentially about my personal wellbeing or emotions?

For a brief, confidential, one-to-one discussion with a wellbeing practitioner or health advisor, just come along to any of our daily drop-ins.  You can talk through your thoughts and feelings and we can discuss the most appropriate options to help and support you.

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