Search our site
Search our site

Frequently Asked Questions – results letters

How will my degree classification (1st, 2:1, 2: 2 etc) be calculated?

Standard Bachelors honours degree classifications are calculated as follows:

  • average % of the best 105 credits @ level 5 which is given a weighting of 20% (multiplied by 0.2)
    plus
  • average % of the best 105 credits @ level 6 which is given a weighting of 80% (multiplied by 0.8)

This means that your level 6 modules are weighted more heavily than your level 5 modules.

Where there are 4x30 credit modules at each level, each module is treated as 2 blocks of 15 credits for the purposes of the calculation.  Using the best 105 credits means that your lowest performing module counts for less, as you effectively "drop" one of the 15 credit blocks from your lowest performing module (this gives your best 105 credits).

You can find out more about how your degree classification will be calculated by looking at the Undergraduate Degree Classification Calculator or the Postgraduate Degree Classification Calculator.  Please make sure you read the "Instructions" tab before using the calculator.

A step-by-step guide to calculating your degree classification, with a worked example.

I have passed my degree, how can I find out about my graduation?

Please visit this page.

Can I attend graduation if I have reassessments?

No. If you have reassessments, you will not be able to attend your intended graduation ceremony unless you are in the Faculty of Health, Social Care and Education which operates a different graduation schedule. If you have booked graduation tickets, you will receive confirmation by email that your booking has been cancelled and the cost of guest tickets refunded. Go to our graduation ceremonies page.

When will I receive my certificate?

You will receive your certificate at graduation. Certificates are not automatically posted out to students. For further information on receiving your certificate, including the process for students who do not attend the graduation, please visit this page.

Can I see a breakdown of my marks?

Yes. A breakdown of your marks is available on OSIS.  A transcript of your marks will also be made available to you via the Higher Education Achievement Report (HEAR).  You need to activate your HEAR before you can see your transcript and you should have received an email asking you to do this.  If you have not, or if you want any further information about the HEAR, please visit this page.

I have reassessment in one or more modules.  How will this affect the mark I can achieve in the module?

If you have any reassessments, the marks for these will be capped at the pass mark. For Undergraduate Courses (Levels 3, 4, 5 and 6), the pass mark is 40%. For Taught Postgraduate Courses (Level 7), the pass mark is 50%.

The only exception to this is if you have submitted a claim for mitigating circumstances which has been approved by the Faculty. If you have failed a module already (without approved mitigating circumstances) then the module will remain capped even if you successfully claim for mitigating circumstances in subsequent elements of assessment for the module.

If you have to "repeat" a module (see below), you may have to a pay a fee, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit  MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

Can I request that my work is re-marked?

No, you cannot challenge the academic judgement of the assessment board however there are other grounds on which you can appeal (see below).

Can I appeal?

Yes provided that you have legitimate grounds to do so.  You cannot appeal against the academic judgement of the assessment board, including grades or award classifications.  Find out more about the grounds and process for appeals.

You are advised to contact the Union of Kingston Students for advice before submitting an appeal.  You must submit an appeal within 15 working days of the date that your results were published on OSIS.

Can I make a complaint?

Yes provided that your complaint is submitted in the required timeframe and falls under specific grounds. Please click here for information on the University's complaints process.  

My letter says I have to "retake" one or more assessments. What does this mean?

A retake is a type of reassessment where you have to retake the element of assessment that you have failed, during the retake period. There is no charge for this. The retake period for most undergraduate courses is late August /early September. 

Marks for retake assessments will be capped at the pass mark, and the cap is applied at element level.  This means that if a module has 2 elements of assessment and you only fail one of these, only the failed element will be capped.  For Undergraduate courses (levels 3,4,5 and 6) the pass mark is 40%.  For taught postgraduate courses (level 7) the pass mark is 50%.  The only exception to this is if you have submitted a claim for mitigating circumstances which has been approved by the Faculty.  If you have failed a module already (without approved mitigating circumstances) then the element of assessment that you have failed will remain capped, even if you successfully claim for mitigating circumstances in subsequent elements of assessment for the module. 

To submit your retake materials please logon to Canvas, using your Kingston ID and password. You will then see boxes in your dashboard for each of the modules you are enrolled on.

Click on each box to access the module and follow the assignment link, which should have the retake submission link where you can submit your materials. 

If you are unable to access Canvas or the above modules please contact the Helpdesk immediately on 63355 or 0208 417 3355.

If you are in doubt or have any questions about the arrangements for your retake(s) you must contact your Course Administrator as soon as possible.  It is your responsibility to ensure that you are fully aware of all arrangements.  

What happens after my retakes?

The results from your retakes will be considered by a Reassessment Board. For most undergraduate courses, these are held in early September. You will get another letter after the Reassessment Board, confirming your results and explaining what will happen next.

My letter says I have to "repeat" one or more assessments. What does this mean?

A retake is a type of reassessment where you have to repeat all elements of assessment for that module in the following course year. You will have to a pay a fee to repeat a module, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

If you are repeating a module, neither the module nor the element mark will be capped, but repeating a module does mean that it will take you longer to complete your course.  If you would like to discuss how you could make the most of your time during that year, contact your Student Achievement Officer. Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

My letter says I have to "replace" a failed module. What does this mean?

A retake is a type of reassessment where you have to replace your failed module with an alternative module and complete all elements of assessment for this in the following course year.  This is used where the failed module is no longer running.

You will have to a pay a fee to replace a module, unless you have mitigating circumstances which have been approved by the Faculty.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisors in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

If you are replacing a module, neither the module nor the element mark will be capped, but replacing a module does mean that it will take you longer to complete your course.  If you would like to discuss how you could make the most of your time during that year, contact your Student Achievement Officer.   Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

What if I have questions about the content of my retake exam or the retake coursework?

Check StudySpace or Blackboard, your emails or your Course Handbook for details. If you have been invited to a retake tutorial you should raise any questions during the tutorial. If you still have queries, email your module leader in the first instance. Your Personal Tutor and the Faculty Student office may also be able to assist.

My letter says that my registration has been terminated on academic grounds.  Can I apply for re-admission?

No, if your registration has been terminated on academic grounds you would not normally be re-admitted to Kingston University, unless there are exceptional circumstances. 

What if I have mitigating circumstances at the time of my retake?

If you experience any difficulties during or in the run-up to your retake and need to claim for mitigating circumstances, you must submit an application via the online system in OSIS. The University's regulations on Mitigating Circumstances, information on deadline dates and instructions on how to submit an application through the OSIS system, are available here. Claims must be accompanied by relevant and timely evidence from an appropriate source.

Please contact your Faculty student office to find out the deadline for mitigating circumstances claims. 

I applied for mitigating circumstances but these were not accepted. What does this mean?

If your mitigating circumstances claim is rejected and you did not attempt the assessment in question, this will be recorded as a failed attempt.  If you are entitled to reassessment in that module, the maximum mark you will be able to receive will be the pass mark for that module (40% for undergraduate courses, 50% for postgraduate courses).

You may have to a pay a fee to repeat a module.  For further advice and guidance about mitigating circumstances, please contact your Faculty Student Office.  For advice and guidance on the financial implications of repeating a module, please contact the University's Student Life Advisers in the Student Life Centre on 0208 417 7312, visit MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

What if I have questions about my student finance?

Please contact the University's Student Life Advisers in the Student Life Centre on 0208 417 7312, visit  MyKingston/MySupport/MyMoney/Funding Your Studies, or log an enquiry on the StudentHUB .

What if I have a general query not answered here?

If you have any academic queries, please contact your module leader or Personal Tutor.

Any other questions about your results or reassessments must be put in writing.  Please contact your Course Administrator, or email the relevant Student Office noticeboard:

For HSCE:

I am a postgraduate student in the Faculty of Arts and Social Sciences or Kingston Business School, and I have reassessments over the summer. When should I do my dissertation?

Please contact your academic course leader for advice.

I've spoken with my lecturer or an administrator about my results but I would still like to talk through my options to help me make a decision, eg. I don't know whether I should opt to "repeat" the module rather than "retake" it?  I am considering withdrawing from the University or taking a break from my studies

Your Student Achievement Officer would be happy to discuss this with you. Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email. You can also look at the FAQs on interrupting or withdrawing from your studies here.

I need help from more than one support service and I would like help navigating my way through them. 

Your Student Achievement Officer would be happy to discuss this with you. Email them via engagementsupport@kingston.ac.uk to arrange a suitable time to speak with them via telephone or in person or via email.

Is there anyone I can talk to confidentially about my personal wellbeing or emotions?

For a brief, confidential, one-to-one discussion with a wellbeing practitioner or health advisor, just come along to any of our daily drop-ins.  You can talk through your thoughts and feelings and we can discuss the most appropriate options to help and support you.

Contact us

Kingston University
Tel: +44 (0)20 8417 9000

About Kingston University
Site menu