We will automatically renew your seven-day and four-week items, unless they have been requested by someone else. An item will not be renew if it has been requested. If this is the case, you will receive an email requesting that the book is returned, allowing you time to bring the item to the library.
You need to check regularly for emails from us. For current students and staff these will be sent to your Kingston University email account. For external members this will be the email address you have registered with us. These emails will warn you if an item on loan to you has not been renewed and that you are required to return it.
When your fines reach £15 you will no longer be able to borrow more items. If you try to borrow an item using the self-service machine you will be asked to go to the helpdesk. You will need to pay these fines in order to unblock your borrower account.
Fines are charged for desk loans when the library helpdesk is open. They continue to be fined over the weekends if the library is open.
Other loans only incur fines on weekdays, unless all libraries are closed, for example certain Bank Holidays.
Desk loan items and laptop loans need to circulate around large groups of students as quickly as possible so that everyone has a chance to use them in time to do a piece of work. The higher rate reflects this higher demand and the need for fast circulation.
Fines are only added to your account once the item is returned or renewed. However you can use 'My Account' on iCat to see what fines may have been incurred previously.
You can pay your total outstanding fine online by signing in to your account on iCat, going to 'My account', then 'Fines' and then 'Pay fine'. Fines can also be paid at the library helpdesks in cash or by credit or debit card.
Yes, every Monday we email a statement of the items on your library account and any outstanding fines.
We also send out notifications and reminders if you have an item that needs to be returned.
If you have any questions about your fines please speak to a member of library staff at the helpdesk or you can phone the Service Desk on 020 8417 3355 between 8.00am and 6.30pm.