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Clearing Study Experience Research Collaborate About us

Professor Alex Hill

Faculty of Business and Social Sciences
Department of Management
Kingston Business School
Kingston Hill

Professor of Operations Management

[email protected]

Professor

About

I am Co-Founder and Director of The Centre for High Performance (a collaboration between senior faculty at the Universities of Kingston, Duke CE, London Business School and Oxford), which aims to become the leading authority on how to create and sustain high-performing organisations and use these insights to help develop a stronger and more robust UK economy, society and environment. I have now been working in higher education for more than 20 years.

I have been identified by the Thinkers50 as one of 30 global management thinkers most likely to shape how future organisations are managed and led. I have written a number of books and published articles in leading academic journals such as the Harvard Business Review, International Journal of Operations and Production Management, International Journal of Production Economics and International Journal of Production Research.

My research has been widely discussed by the media in publications such as Amazon Audible, the BBC, Daily Mail, Economist, Financial Times, Forbes, Guardian, Huffington Post, Independent, Mail on Sunday, Schools Week, Spectator, Times and Telegraph.

Qualifications

BSc in Management Science (Class 1 Hons), University of Manchester (UMIST)
PhD in Management, University of Bath
Postgraduate Certificate in Learning and Teaching in Higher Education, Kingston University

Domains

Publications

Decarbonisation and firm financial performance: the roles of supply chain transparency and resilience

Wang, Michael, Liu, Yang, Geng, Duanyang, Dora, Manoj and Hill, Alex, 2026, International Journal of Production Economics (296) pp 109988, Published

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Supply chain digitalization and agility: how does firm innovation matter in companies?

Wang, Michael, Hill, Alex, Liu, Yang, Hwang, Ki Soon and Lim, Ming K., 2025, Journal of Business Logistics (46), 1, Published

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Built to last

Hill, Alex, 2023, Dialogue Review (Q4) pp 46-49, Published

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How to outperform: what Britain's best brands can teach the world

Mainwaring, Lisa, Hill, Alexander, White, Charlene and Anderson-Walsh, Paul, 2019, How to Outperform : What Britain's Best Brands Can Teach the World, Published

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How do the best sustain success their success?

Hill, Alex, 2018, Leaders UK, Published

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Should we incentivise the best schools to replace the worst?

Goddard, Jules and Hill, Alex, 2018, London Business School Review, Published

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How winning organizations last 100 years

Hill, Alexander, Mellon, Liz and Goddard, Jules, 2018, Harvard Business Review, Published

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Bright lights show the way

Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2018, Dialogue Review (Q2) pp 77-79, Published

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Service fitness ladders: improving business performance in low cost or differentiated markets

Hill, Alex, Cuthbertson, Richard, Laker, Benjamin and Brown, Steve, 2017, International Journal of Operations and Production Management (37), 10 pp 1266-1303, Published

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Head teachers need more imagination to improve schools

Hill, Alex, 2017, The Times Newspaper pp 32-32, Published

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Governors! Here's how to tell if your turnaround head is effective

Hill, Alex and Laker, Ben, 2017, Schools Week, Published

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Research: How the best school leaders create enduring change

Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2017, Harvard Business Review, Published

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Save our schools

Hill, Alex and Mellon, Liz, 2017, Dialogue Review (Q4) pp 42-45, E-pub ahead of print

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Developing lean and responsive supply chains: a robust model for alternative risk mitigation strategies in supply chain designs

Mohammaddust, Faeghe, Rezapour, Shabnam, Farahani, Reza Zanjirani, Mofidfar, Mohammad and Hill, Alex, 2017, International Journal of Production Economics (183), C pp 632-653, Published

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We are rewarding the wrong school leaders

Hill, Alex and Laker, Benjamin, 2016, Schools Week (24 Oct), Published

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Quick fixes for schools do more harm than good

Hill, Alex, 2016, The Times (21 Oct), Published

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The one type of leader who can turn around a failing school

Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2016, Harvard Business Review (20 Oct), Published

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How to turn around a failing school

Hill, Alex, Mellon, Liz, Goddard, Jules and Laker, Ben, 2016, Harvard Business Review (5 Aug), Published

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Supply chain management 1982-2015: a review

Asgari, Nasrin, Nikbakhsh, Ehsan, Hill, Alex and Farahani, Reza Zanjirani, 2016, IMA Journal of Management Mathematics (27), 3 pp 353-379, Published

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The school of high performance

Hill, Alex, Mellon, Liz and Laker, Ben, 2016, Dialogue (Q3) pp 76-77, Published

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Supplier relationship impacts on postponement strategies

Saghiri, Soroosh Sam and Hill, Alex, 2014, International Journal of Production Research (52), 7 pp 2134-2153, Published

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Operations management teaching

Doran, Desmond, Hill, Alex, Brown, Steve, Aktas, Emel and Kuula, Markku, 2013, Industry and Higher Education (27), 5 pp 375-387, Published

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How should you stabilise your supply chains?

Hill, Alex, Doran, Des and Stratton, Roy, 2012, International Journal of Production Economics (135), 2 pp 870-881, Published

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Fitness map: a classification of internal strategic fit in service organisations

Hill, Alex and Cuthbertson, Richard, 2011, International Journal of Operations and Production Management (31), 9 pp 991-1021, Published

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A review of modular strategies and architecture within manufacturing operations

Doran, D. and Hill, A., 2009, Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering (223), 1 pp 65-75, Published

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How to organise operations: focusing or splitting?

Hill, Alex, 2008, International Journal of Production Economics (112), 2 pp 646-654, Published

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Strategic profiling: a visual representation of internal strategic fit in service organisations

Hill, Alex and Brown, Steve, 2007, International Journal of Operations and Production Management (27), 12 pp 1333-1361, Published

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Supply chain modularisation: cases from the French automobile industry

Doran, Desmond, Hill, Alex, Hwang, Ki Soon and Jacob, Gregoire, 2007, International Journal of Production Economics (106), 1 pp 2-11, Published

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Job satisfaction, supply chain agility and firm sustainability post COVID-19

Wang, Michael, Hill, Alex and Hwang, Ki-Soon(2023). [Published]

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How can logistics digitalisation influence international trade logistics performance? Evidence from the World Bank's Logistics Performance Index (LPI)

Wang, Michael, Hwang, Ki-Soon and Hill, Alex(2023). [Published]

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Measuring firm's digitalisation in the supply chains

Wang, Michael, Hill, Alex and Hwang, Ki-Soon(2022). [Published]

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Investigating the impact of queue length on customer behaviour in the service context: an empirical study

Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2020). [Published]

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Empirical research methodology in queueing theory: literature review

Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2019). [Published]

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Investigating optimum length of physical queues at businesses and its impact on customers' decision to join such queues

Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2019). [Published]

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Empirical research of optimum length of physical queues

Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2018). [Published]

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How to create a 'high-performing‘ service organisation: lessons from four academy schools

Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry(2015). [Accepted/In press]

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Understanding the relationships between investment and business performance over time within service organisations

Hill, Alex and Laker, Benjamin(2014). [Published]

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The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations

Hill, Alex and Laker, Benjamin(2013). [Published]

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Is operations management relevant?

Doran, Des, Hill, Alexander, Brown, Steve and Ektas, Emel(2012). [Published]

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Linking supplier relationship with postponement: an empirical analysis

Saghiri, Soroosh and Hill, Alexander(2011). [Published]

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Reflections on operations strategy development and execution

Hill, Alex and Hill, Terry(2011). [Published]

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Supply chain modularisation: cases from the French automobile industry

Doran, D, Hill, A, Hwang, KS and Jacob, G(2004). [Published]

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