Professor Alex Hill
Faculties, departments and locations
- Faculty of Business and Social Sciences
- Department of Management
- Kingston Business School
- Kingston Hill
Professor of Operations Management
- Email:
- [email protected]
About
I am Co-Founder and Director of The Centre for High Performance (a collaboration between senior faculty at the Universities of Kingston, Duke CE, London Business School and Oxford), which aims to become the leading authority on how to create and sustain high-performing organisations and use these insights to help develop a stronger and more robust UK economy, society and environment. I have now been working in higher education for more than 20 years.
I have been identified by the Thinkers50 as one of 30 global management thinkers most likely to shape how future organisations are managed and led. I have written a number of books and published articles in leading academic journals such as the Harvard Business Review, International Journal of Operations and Production Management, International Journal of Production Economics and International Journal of Production Research.
My research has been widely discussed by the media in publications such as Amazon Audible, the BBC, Daily Mail, Economist, Financial Times, Forbes, Guardian, Huffington Post, Independent, Mail on Sunday, Schools Week, Spectator, Times and Telegraph.
Qualifications
- BSc in Management Science (Class 1 Hons), University of Manchester (UMIST)
- PhD in Management, University of Bath
- Postgraduate Certificate in Learning and Teaching in Higher Education, Kingston University
Domains
My main research interests are: high performance, strategic fit and supply chain management. These areas are currently being investigated through funded and non-funded research.
Publications
Decarbonisation and firm financial performance: the roles of supply chain transparency and resilience
Wang, Michael, Liu, Yang, Geng, Duanyang, Dora, Manoj and Hill, Alex, 2026, International Journal of Production Economics (296)pp 109988, E-pub ahead of print
Supply chain digitalization and agility: how does firm innovation matter in companies?
Wang, Michael, Hill, Alex, Liu, Yang, Hwang, Ki Soon and Lim, Ming K., 2025, Journal of Business Logistics (46), 1, Published
Built to last
Hill, Alex, 2023, Dialogue Review (Q4)pp 46-49, Published
How to outperform: what Britain's best brands can teach the world
Mainwaring, Lisa, Hill, Alexander, White, Charlene and Anderson-Walsh, Paul, 2019, How to Outperform : What Britain's Best Brands Can Teach the World, Published
How do the best sustain success their success?
Hill, Alex, 2018, Leaders UK, Published
Should we incentivise the best schools to replace the worst?
Goddard, Jules and Hill, Alex, 2018, London Business School Review, Published
How winning organizations last 100 years
Hill, Alexander, Mellon, Liz and Goddard, Jules, 2018, Harvard Business Review, Published
Bright lights show the way
Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2018, Dialogue Review (Q2)pp 77-79, Published
Service fitness ladders: improving business performance in low cost or differentiated markets
Hill, Alex, Cuthbertson, Richard, Laker, Benjamin and Brown, Steve, 2017, International Journal of Operations and Production Management (37), 10pp 1266-1303, Published
Head teachers need more imagination to improve schools
Hill, Alex, 2017, The Times Newspaperpp 32-32, Published
Governors! Here's how to tell if your turnaround head is effective
Hill, Alex and Laker, Ben, 2017, Schools Week, Published
Research: How the best school leaders create enduring change
Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2017, Harvard Business Review, Published
Save our schools
Hill, Alex and Mellon, Liz, 2017, Dialogue Review (Q4)pp 42-45, E-pub ahead of print
Developing lean and responsive supply chains: a robust model for alternative risk mitigation strategies in supply chain designs
Mohammaddust, Faeghe, Rezapour, Shabnam, Farahani, Reza Zanjirani, Mofidfar, Mohammad and Hill, Alex, 2017, International Journal of Production Economics (183), Cpp 632-653, Published
We are rewarding the wrong school leaders
Hill, Alex and Laker, Benjamin, 2016, Schools Week (24 Oct), Published
Quick fixes for schools do more harm than good
Hill, Alex, 2016, The Times (21 Oct), Published
The one type of leader who can turn around a failing school
Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules, 2016, Harvard Business Review (20 Oct), Published
How to turn around a failing school
Hill, Alex, Mellon, Liz, Goddard, Jules and Laker, Ben, 2016, Harvard Business Review (5 Aug), Published
Supply chain management 1982-2015: a review
Asgari, Nasrin, Nikbakhsh, Ehsan, Hill, Alex and Farahani, Reza Zanjirani, 2016, IMA Journal of Management Mathematics (27), 3pp 353-379, Published
The school of high performance
Hill, Alex, Mellon, Liz and Laker, Ben, 2016, Dialogue (Q3)pp 76-77, Published
Supplier relationship impacts on postponement strategies
Saghiri, Soroosh Sam and Hill, Alex, 2014, International Journal of Production Research (52), 7pp 2134-2153, Published
Operations management teaching
Doran, Desmond, Hill, Alex, Brown, Steve, Aktas, Emel and Kuula, Markku, 2013, Industry and Higher Education (27), 5pp 375-387, Published
How should you stabilise your supply chains?
Hill, Alex, Doran, Des and Stratton, Roy, 2012, International Journal of Production Economics (135), 2pp 870-881, Published
Fitness map: a classification of internal strategic fit in service organisations
Hill, Alex and Cuthbertson, Richard, 2011, International Journal of Operations and Production Management (31), 9pp 991-1021, Published
A review of modular strategies and architecture within manufacturing operations
Doran, D. and Hill, A., 2009, Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering (223), 1pp 65-75, Published
How to organise operations: focusing or splitting?
Hill, Alex, 2008, International Journal of Production Economics (112), 2pp 646-654, Published
Strategic profiling: a visual representation of internal strategic fit in service organisations
Hill, Alex and Brown, Steve, 2007, International Journal of Operations and Production Management (27), 12pp 1333-1361, Published
Supply chain modularisation: cases from the French automobile industry
Doran, Desmond, Hill, Alex, Hwang, Ki Soon and Jacob, Gregoire, 2007, International Journal of Production Economics (106), 1pp 2-11, Published
Centennials: the 12 habits of great, enduring organisations
Hill, Alex (2023). [Published]
Essential operations management
Hill, Alex and Hill, Terry (2018). London, U.K.: [Published]
Operations strategy: design, implementation and delivery
Hill, Alex and Hill, Terry (2018). London, U.K.: [Published]
Operations management
Hill, Alex and Hill, Terry (2012). Basingstoke, U.K.: [Published]
Essential operations management
Hill, Alex and Hill, Terry (2011). Basingstoke, U.K.: [Published]
Manufacturing strategy: text and cases
Hill, Terry and Hill, Alex (2009). [Published]
Operations management: realizing its strategic role
Hill, Alex and Hill, Terry (2008). In: Dopson, Sue, Earl, Michael, Snow, Peter, (eds.), Oxford, UK:pp 271-288 [Published]
Job satisfaction, supply chain agility and firm sustainability post COVID-19
Wang, Michael, Hill, Alex and Hwang, Ki-Soon(2023). [Published]
How can logistics digitalisation influence international trade logistics performance? Evidence from the World Bank's Logistics Performance Index (LPI)
Wang, Michael, Hwang, Ki-Soon and Hill, Alex(2023). [Published]
Measuring firm's digitalisation in the supply chains
Wang, Michael, Hill, Alex and Hwang, Ki-Soon(2022). [Published]
Investigating the impact of queue length on customer behaviour in the service context: an empirical study
Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2020). [Published]
Empirical research methodology in queueing theory: literature review
Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2019). [Published]
Investigating optimum length of physical queues at businesses and its impact on customers' decision to join such queues
Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2019). [Published]
Empirical research of optimum length of physical queues
Khajeh, Ehsan, Zanjirani Farahani, Reza and Hill, Alexander(2018). [Published]
How to create a 'high-performing‘ service organisation: lessons from four academy schools
Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry(2015). [Accepted/In press]
Understanding the relationships between investment and business performance over time within service organisations
Hill, Alex and Laker, Benjamin(2014). [Published]
The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations
Hill, Alex and Laker, Benjamin(2013). [Published]
Is operations management relevant?
Doran, Des, Hill, Alexander, Brown, Steve and Ektas, Emel(2012). [Published]
Linking supplier relationship with postponement: an empirical analysis
Saghiri, Soroosh and Hill, Alexander(2011). [Published]
Reflections on operations strategy development and execution
Hill, Alex and Hill, Terry(2011). [Published]
Supply chain modularisation: cases from the French automobile industry
Doran, D, Hill, A, Hwang, KS and Jacob, G(2004). [Published]
Performance metrics, practice, and implications: lessons from academy schools in the UK.
Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry (2016). Said Business School [Published]