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Centre for Academic Support and Enhancement

The Centre for Academic Support and Enhancement (CASE) supports students in the School of Arts, Culture and Communication (Kingston School of Art) and the School of Law, Social and Behavioural Sciences (Faculty of Business and Social Sciences) with structuring and editing traditional academic writing. CASE cultivates critical thinking, awareness of presentation and organisational skills and is staffed by a team of selected and trained postgraduate and academic tutors.

Since January, I have noticed a drastic improvement in the written and oral communication skills of those students who attend drop-ins and workshops regularly.

I have witnessed first-hand the benefits of peer mentoring. At a recent event for postgraduate students, I was involved in an interaction with a mature student who was struggling to construct an answer to an essay question which confronted him. From the training I received during my CASE induction, I was able to use a 'swimming pool' analogy to assist learning (the introduction being the diving board, the content the water and the conclusion being the steps out of the pool). This technique helped me to express a technical message through simple means. It was not long before the penny dropped. At the end, the student's departing remark rang in my ears, 'it makes such a difference when someone else reads it'.

Simon Lambe, CASE adviser

Employability skills

A specialist Employability Officer works in partnership with CASE to ensure that students are able to identify and develop employability skills. Studying non-vocational subjects can make it hard to narrow down a clear direction so she can also help to identify strengths, areas for development and potential career opportunities. 

I enjoy being able to assist students with their work and it is very gratifying to hear that you have been helpful. I have found that the processes involved in a CASE consultation are very useful in nearly every situation - attention to detail, empathy and a helpful attitude are always good skills to have to hand. Future employers will be able to see that I have dedicated time to honing the skills that any academic needs and therefore working at CASE is very useful to me as I take the early steps in my chosen career.

Anthony May, worked at CASE

Peer-assisted learning

CASE is staffed by a team of selected and trained student undergraduates, postgraduates and academic tutors.

As one student, speaking of her advice session in CASE said, "You know that they are not going to judge you, they have been there themselves and can explain in a way that you will understand."

In the first year, going to see a CASE adviser was a requirement for passing some of the modules. I was reluctant at first, believing that I didn't need any extra help - I had always achieved As and Bs in sixth form, so why would it be any different at university?

When I received my grades at the end of the semester, I was surprised to see that my highest grades were in the essays I'd taken to an advisor, and the modules I hadn't received CASE feedback for were littered with very similar comments from my tutors. As well as these problems, I found that in my proofreading sessions, I had missed silly spelling mistakes and my grammar and presentation was not consistent throughout.

After this experience, it became clear to me that CASE was an invaluable asset and that in order to achieve my full potential, I had to take advantage of it while I could. For the next two and half years I took every essay and portfolio to CASE. Even when I felt I had produced a quality essay, I would always set aside an hour to see an adviser so that they could check my referencing and presentation.

My final results are a testament to the benefits of using CASE - I finished university with a high first class degree, and all of my grades in the final year were A's!

Clare, student who used CASE

Contact CASE

CASE is located on the third floor of the Learning Resources Centre at Penrhyn Road (Group Study Room 3D).

CASE opening and closing times:

Drop in any time between 10am and 2pm, or book 30-minute appointments between 2pm and 4pm.

Monday 14 October – Friday 10 April 2020

Monday 27 April – Friday 22 May 2020

PG support

Sixty-minute appointments will be available on Tuesdays and Thursdays from 1pm - 3pm from Tuesday 21 July - Thursday 10 September 2020 (Tuesdays and Thursdays only).

Appointments can be booked online at

General CASE enquiries can be addressed to

Director of CASE: Mata Ayoub.



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