FAQs for new students

On this page, you will find answers to some frequently asked questions about Welcome and Induction. These cover areas such as accommodation, enrolment, finance, start of term, travel and parking. If you have any questions that aren't covered below, don't hesitate to email us at welcome@kingston.ac.uk

Accommodation

How do I book a room?

Availability in Kingston University Halls for 2022 is extremely limited; further information about where to start your search for housing can be found here. If you have any questions about our availability you can book an online appointment to speak to a member of the Accommodation Team here.

When can I move in to my student accommodation?

If you are successful in your request for halls of residence, the Accommodation Team will be flexible in finding a start date that suits you, for most students this will be in the first two weeks of January 2022.

I want to move in on a different date to the one I originally booked. Can I change my booking?

Yes, it is possible to move in on a different date, but you must inform the Accommodation Team of this request. Please ensure you do this prior to Monday 20 December 2021.

How do I pay my rent?

The first instalment of rent is due on 20 January 2022.

In order to pay by instalment, you will need to have set up a recurring card payment instruction (RCP) which enables the University to take payment on the instalment dates. This can be set up using either a UK or International credit or debit card. If you have not already set up an RCP for your accommodation fees, please do so by following this link to Kingston University's RCP page.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road and Seething Wells). You can speak to your site team at reception about parking upon arrival.

How can I see what rooms are available?

I have another accommodation question, can I talk to someone?

If you have any more questions about booking a room, choosing halls of residence, your halls licence, what to bring, arriving at halls or insurance, please visit the accommodation webpage or email the Accommodation Team.

When are the accommodation instalments due and how much will they be?

The dates and values of your instalments will vary depending on your room cost and contract length. This will be detailed in your licence agreement and more information can also be viewed on our accommodation pages.

Enrolment

When can I enrol?

Online enrolment opens from Monday 29 November 2021. You'll receive an email from kingstonuniadmissions@kingston.ac.uk with full instructions on how to complete this.

Please note: If you are holding a conditional offer, we need you to send us proof of any outstanding results. Please upload them to your application through OSIS as soon as possible, so we can confirm your place at Kingston. You will then be asked to complete your online enrolment from Monday 29 November 2021 or as soon as we are able to change your status from conditional to unconditional.

 

Where can I find my OSIS password?

You will have received an email from us with your username (Kingston University ID) and password to log into OSIS, our applicant and student portal when you first applied to Kingston University. This will also appear in any emails we send you about your enrolment.

If you experience any problems with OSIS, please log an enquiry with the University's IT Service Desk, providing your name, Kingston University ID and information about the problem you are having. Or you can contact them (Monday to Friday 8am to 6.30pm) via 020 8417 3355.

When providing proof of identity, do I have to send my passport?

You will need to upload a copy of your valid passport to OSIS – the page of your passport that contains your photograph, full name, date of birth, issue/expiry date (often referred to as the 'biometric page').

Don't have a passport?

UK and EU students can provide either: 

One item from the following:

  • passport; UK photographic driving license; Citizen Card or other form of identity with the Proof of Age Standards Scheme (PASS) approved hologram; Kingston University ID card; EU identity photographic card

OR

Two items from the following: 

  • birth certificate; UK bank card; National Insurance card; National Health Service card; EU medical card (EHIC); SLC final assessment form/schedule of payments; original qualification certificates; Inland Revenue photographic registration card; UK FE/HE photographic student ID card; staff photographic ID card; international photographic driving licence. 

Non-UK/EU nationals – original proof of identity

You must provide the original valid passport that you may have uploaded to OSIS earlier (if the Home Office is holding this, an official Home Office letter may be acceptable instead).

If you don't have any of these available to you, please contact us on feestatus@kingston.ac.uk.

Why do I need to complete an ID check?

The Government requires us to check every student's identity.

This year we are completing these checks virtually, to avoid queues, by matching the identity document that you uploaded against your ID card photo.

 

I am having difficulties uploading a document or image for my ID check

If you are having problems uploading a document to complete your ID check please log an IT Service Desk enquiry through our IT service desk portal or via the KU mobile app.

You can also contact our IT service desk by telephone or online chat. Please have your K number ready when you contact the team (eg K123456).

 

I have been asked to upload another image for my identity verification

You may have been asked to upload another image for your ID check if we have reviewed your ID card image and unfortunately are unable to verify your identity. This may be because we cannot see the full image uploaded or the image is too small.

Please login to OSIS using your Kingston ID (K123456) and password and go to the ‘Your Uploads' section to upload another ID card image following the instructions on screen.

If you are required to add both another image and resubmit your identity verification document please follow the same instructions.

If you have any queries please do not hesitate to contact us at enrol@kingston.ac.uk

I have been asked to resubmit my identity verification document

We have reviewed your identity document and unfortunately are unable to verify your identity. This may be because we cannot see the full image uploaded or you have perhaps uploaded the incorrect page.

To submit another identity verification document, please login to OSIS using your Kingston ID (K123456) and password and go to the ‘Your Uploads' section to upload another ID identity documentation following the instructions on screen.

If you are required to add both another image and resubmit your identity verification document please follow the same instructions.

If you have any queries please do not hesitate to contact us at enrol@kingston.ac.uk

 

How can I change my ID card image?

If you would like to change your ID card image you need to contact our IT service desk to have the image removed so you can upload another image.

I have spoken to IT and I am still having issues uploading an image to verify my identification

If we are unable to verify your identification by the start of term, we will need to do so when you arrive on campus.

Finance

Can I apply for a loan?

If you are a UK student resident in England and are aged under the age of 60, you will be able to apply for a loan to study for a postgraduate masters degree. Taught and research-based courses in any subject are eligible, excluding postgraduate certificates (PgCert) or postgraduate diplomas (PgDip). Funding is available for both full-time and part-time study. The loan will be paid directly to you and will be non-means tested. It can be used towards the fees for your course or you can spend it on living costs.

Eligible doctoral research students can also borrow funds to help with course fees and living costs.

Find out more information and apply for a loan, visit: www.gov.uk/masters-loan

When can I expect to receive my student loan?

You will only receive your student funding after you have completed your enrolment. Once you have enrolled we will confirm with the government you have started your studies at Kingston University, which will trigger the start of the payments into your chosen account.

How do I know if I'm eligible for student finance?

I need help with my student finance application. Who can I ask?

You can call one of our money advisers on +44 (0)20 8417 7311, or email them at studentfunding@kingston.ac.uk.

What do I do if I have applied for Student Finance with a different institution and are now attending Kingston University?

If you applied for Student Finance with a different institution already, it's easy to change your details by logging into your account at www.gov.uk/student-finance and going to: 'Your Account' > 'Change your application' > 'University/college course'.

What payment options are available to me if I am not getting an undergraduate tuition fee loan?

Before your enrolment can be completed you will need to have organised how you will be paying for your tuition fees. Listed below please find the different payment options available:

Postgraduate Masters Loan

If you are a UK student resident in England and are aged under 60, you will be able to apply for a loan to study for a postgraduate masters degree. Taught and research-based courses in any subject are eligible, excluding postgraduate certificates (PgCert) or postgraduate diplomas (PgDip). Funding is available for both full-time and part-time study and will be non-means tested.
Unlike the undergraduate tuition fee loan, the Postgraduate Masters Loan is paid directly to you rather than to the University so you will be responsible for arranging payment of your fees. You can do so via one of the options below or alternatively you can send a copy of your loan confirmation to AccountsReceivable@kingston.ac.uk and we can arrange a payment plan that is aligned to the dates you will be receiving your funding.

Instalments

We offer students the opportunity to pay their tuition fees in six instalments but only if a recurring card payment instruction (referred to as an RCP) has been set up.

This enables you to provide card details (UK or International) which the University holds securely and uses to take payment on the instalment dates. Please note that International fee-paying students will need to have paid 50% of their fee in advance and are then able to pay the remaining balance in six instalments once they have set up their RCP.

You can set up an RCP at www.kingston.ac.uk/rcp

Instalment dates can be viewed at www.kingston.ac.uk/fees-funding-and-payments/when-to-pay

Sponsorship

If your employer has agreed to fund your studies we will need to be provided with a Sponsorship Confirmation Form.

More information on what is required and a copy of the form can be viewed at www.kingston.ac.uk/fees-funding-and-payments/how-to-pay-your-fees/ listed under ‘Sponsorship' in the ‘Methods of Payment' section.

Payment in full

If you intend to pay your fees in full prior to commencing your studies you can do so by card securely online at www.kingston.ac.uk/epay

If you are planning to pay by International bank transfer this can be completed using our Western Union portal as we do not accept direct bank transfers – https://student.globalpay.wu.com/geo-buyer/Kingston

 

If you need some assistance in completing any of the above you can view helpful information and video guides at www.kingston.ac.uk/fees-funding-and-payments/how-to-pay-your-fees/ in the ‘Methods of Payment' section.

Hopefully the videos and advice we have online will help you to be able to get your payment method in place without any issues but if you do encounter any problems please do contact our Accounts Receivable team who will be happy to help.

You can call them on 020 8417 3333 or email AccountsReceivable@kingston.ac.uk

When do I need to pay my tuition fees?

Whichever funding option you choose to use for your studies, it must be in place before your enrolment can be completed so we would recommend that you get it organised as soon as possible.

Start of term

When does my course start?

Welcome and Induction Week starts on Monday 17 January 2021.

Faculties will be in touch regarding the start of term date for your course via email.

Timetables

Where can I find my personal timetable?

You can view your personal timetable in a number of ways, here are the options:

  • Download the KingstonUni mobile app (on iOS and Android devices). Further instructions about how to use the mobile app can be found here. It is important to note that you'll only be able to log into the app fully when you have completed online enrolment. You can only enrol online once your applicant status is unconditional firm.
  • You'll only be able to log into the app and access your timetable when you have completed online enrolment. You can only enrol online once your applicant status is unconditional firm.
  • Your personal timetable is also available to view in the University VLE (Canvas) and also in SEAtS (Check in App). Further instructions on how to view these timetables can be found under Timetables > Information for students. You'll only be able to log into the app fully when you have completed online enrolment. You can only enrol online once your applicant status is unconditional firm.
  • Don't have a smart phone? You can view your timetable via the Kingston webapp, which can be accessed via OSIS.

Why is there more than one platform for timetables and what is the difference?

Each platform offers a unique student experience that is not available on other platforms.

  • KU Mobile App – our mobile app is an all in one platform that links many of the University's key services as well as your timetable - refresh rate for updates is around 30 minutes.
  • Canvas – can display non-timetabled events such as assessment deadlines that are otherwise not timetabled – refresh rate for updates is around 2 to 3 hours.
  • SEAtS – Enables students to 'check in' to their timetabled activities - refresh rate for updates is twice daily.

When will I be able to see my timetable?

After completing your online enrolment, you'll start to see, within 48 hours (Monday to Friday), your individual teaching timetable for the first block teaching block (September to December). Your timetable will emerge during September as your modules, workshops and lectures are added to it.

While we'll make every effort to keep changes in your timetables to a minimum, we may have to make some alterations as we work to provide the most suitable on-campus and online experience for you - we need to consider room capacity and timings to ensure health and wellbeing on campus in line with government guidance on social distancing and increased cleaning routines.

Your final timetable will be confirmed in your course induction meeting at the start of term. We would kindly ask that you do not share your timetable with other students who have not received their personal timetable yet, as each student's timetable is different.

If you are studying at a partner institution, you will receive your timetable from your partner institution.

I can't see my timetable, what do I do?

Particularly at the start of term there could be a delay to viewing your timetable. If you can't see your timetable, it is most likely because your module registration data is still being processed. It means you're still in the process of being attached to various modules. You can seek further information about your modules at your Student Office.

While we will make every effort to keep changes in your timetables to a minimum, we may have to make some alterations as we work to provide the most suitable on-campus and online experience for you - we need to consider room capacity and timings to ensure health and wellbeing on campus is in line with government guidance on social distancing and increased cleaning routines.

 

My timetable is incorrect or I have modules missing?

Ask advice from your Student Office, it may mean changes to your student record or your timetable have yet to be processed. Staff in the Student Office will be able to investigate and assist you with your query.

While we'll make every effort to keep changes in your timetables to a minimum, we may have to make some alterations as we work to provide the most suitable on-campus and online experience for you. We need to consider room capacity and timings to ensure health and wellbeing on campus in line with government guidance on social distancing and increased cleaning routines.

How will I know if a lesson is cancelled?

If a lesson is cancelled your Student Office will notify you by email and/or on Canvas, please ensure you regularly check your Kingston email account for updates. We also recommend you register your Kingston email account on your smart device.

What happens if I arrive for a class to find it has been cancelled?

We make every effort to ensure that students are kept informed of any last minute changes to their timetables but occasionally these cannot be avoided. However, if you arrive at your class to find that is has been cancelled and you have not had any prior notification, then we do want to hear about it. You can report a cancelled teaching event on the KU mobile app via the 'Tell Us' tab. We'll then contact your faculty to find out what has happened and they will get back to you as soon as they can with an explanation.

Will my timetable change?

We recommend that you check your timetable daily as rooms for classes could change but we endeavour not to make any changes wherever possible.

I am transferring courses, when will my correct timetable show?

As soon as your Student Office has processed your transfer and amended your modules your correct timetable will be active, if in doubt contact your Student Office.

Can I attend a different seminar class to the one showing on my timetable?

No, you need to attend your allotted class, otherwise this could have implications on overcrowding in the rooms and for attendance monitoring (i.e. you may be marked as absent in your assigned class). If you need to make a permanent change to your timetable, please see below.

What should I do if I want to make a change to my timetable (for example to move to a seminar at a different time)?

You can request changes to your seminars up to the end of the second week of teaching. The University will permit requests to make timetable changes for the following exceptional circumstances:

  • Medical reasons
  • Childcare responsibilities (normally this would relate to your own children)
  • Caring responsibilities.

Depending on which School and Faculty you belong to you may be able to request changes for evidence-based employment commitments.

All requests for timetable changes must be submitted to your student office using the standard form. Please note that evidence to support your request must be submitted with your completed form.

What if I have religious obligations that clash with my timetable?

There is no automatic right of time off for religious obligations, but the University will try to make reasonable adjustments wherever it can. It is your responsibility to contact your personal tutor as soon as possible if there is a conflict.

How do I log on to view my timetable?

To log on to each of the different platforms used to access your timetable, you'll need your 'K' number and your password. Your 'K' number would have been sent in your confirmation letter and the password that you would have selected at your first stage of enrolment.

Having problems logging on?

If you are having problems logging in contact the IT service desk.

How do I find further information about my timetable and room bookings?

You can find further information about timetabling and its services at My Kingston. Select My University from the drop down menu, select My Timetable and the information for students.

The Kingston mobile app is displaying the wrong time?

The mobile app may appear to be displaying the incorrect time on your smart device, the mobile app will display the time that is synced with your device. Please ensure the local time on your device is set to GMT (Greenwich Mean Time). See How to change the time zone on your phone.

What should I do if I have an activity on a Wednesday afternoon?

As stated in the University Timetabling and Scheduling Policy, every effort is made to limit the amount of core timetabled teaching on a Wednesday afternoon. Unfortunately, it is sometimes necessary to schedule teaching on a Wednesday afternoon if no other teaching slots are available. In these instances, approval must be sought from the Head of Timetabling.

Occasionally it may be necessary to schedule tutorials or elective modules on a Wednesday afternoon. In these instances, wherever possible, there will be alternative tutorial slots for you to move to or other elective modules that you could choose.

For further help, please contact your Student Office or the Union of Kingston Students.

How do I see module or room timetables?

Module and room timetables can be accessed from the timetable menu on OSIS.

How do I know where a room is located?

You can search for rooms on the KU mobile app, click on 'Find' then 'Room Finder'. All room codes follow the same basic naming convention:

Detailed maps of your campus can be found on MyKingston.

  1. The first two letters relate to the campus
  2. The next two letters relate to the building (for example, JG=John Galsworthy)
  3. The remaining numbers tell you the floor number and room location.
(Example: PRJG2012 = Penrhyn Road - John Galsworthy-floor 2 -room 012).

Travel and parking

How can I travel between campuses?

Our free intersite bus service connects you to all four of our campuses and, importantly, to Kingston and Surbiton train stations. Plus, there's live updates on the Kingston University app so you don't have to worry about missing one!

Can I park on campus?

At Kingston Hill, parking is only available to students if Kingston Hill is your main campus of study. You can apply for a free ‘Kingston Hill' parking permit via My Kingston (our student portal) once you have completed your enrolment.

Student parking is not available at our Penrhyn Road, Knights Park or Roehampton Vale campuses during core working hours (7.30am to 4.30pm). However, outside these hours students can apply for a free ‘Evening' parking permit and use the limited parking at Penrhyn Road, Knights Park, Roehampton Vale and Kingston Hill campus on a first-come, first-served basis.

You will be required to hold a valid parking permit or risk receiving a penalty. You can apply for a free parking permit via the My Kingston student portal once you have completed your enrolment.

You can apply for a ‘Halls of Residence' parking permit at your halls of residence after you move-in.

If you have any additional questions, please contact us at carparking@kingston.ac.uk.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road). ‘Halls of Residence' parking permits are only available to students who are registered as residents at the specific halls. For example, only residents of Middle Mill halls of residence can park at Middle Mill. There are no time restrictions for parking at halls of residence.

You can apply for a ‘Halls of Residence' parking permit at your halls of residence after you move-in.

If you have any additional questions, please contact carparking@kingston.ac.uk.

Find out about parking in halls of residence

Need more help?

If you have further questions, email us at welcome@kingston.ac.uk.