Welcome FAQs

FAQs for new students

On this page, you will find answers to our most frequently asked questions about Welcome and Enrolment – in areas such as accommodation, enrolment, finance, start of term, travel and parking.

Accommodation

I am an offer-holder/applicant, but I haven't received a booking link for accommodation. What can I do?

Please note: You will not receive an email inviting you to apply for halls of residence until you have accepted your offer to study at Kingston on UCAS. You must log into UCAS to accept your offer and then allow 24 hours to receive the accommodation email.

If you still have not received a link to the accommodation booking system, you can find the link on our Online Student Information System (OSIS) or contact the accommodation team on accommodation@kingston.ac.uk. You must login with your OSIS username* and password.

*The accommodation booking system will ask you for a Kingston University email address - which is just your username followed by @kingston.ac.uk (eg username@kingston.ac.uk).

I am a Clearing student, but I haven't received a booking link for accommodation. What can I do?

Please note: You will not receive an email inviting you to apply for halls of residence until you have accepted your Clearing offer to study at Kingston on UCAS. You must log into UCAS to accept your offer and then allow 24 hours to receive the accommodation email.

*The accommodation booking system will ask you for a Kingston University email address - which is just your username followed by @kingston.ac.uk (eg username@kingston.ac.uk).

When can I move in to my student accommodation?

UK students can move in from Saturday 14 September
International students can move in from Wednesday 11 September*

It is not possible to move in earlier than the date stated on your halls license, as rooms are being prepared up to your arrival.

* Wednesday 11 September is the recommended move in date for international students, to take part in the International Arrivals and Orientation programme on the 11-13 September.

I want to move in on a different date to the one I originally booked. Can I change my booking?

It is possible to move in later than the date on your halls license, but before the start of Welcome and Induction Week on Monday 16 September. However, you must contact the accommodation team on accommodation@kingston.ac.uk or +44 (0)208 417 7311 of the date you wish to arrive.

It is not possible to move in earlier than the date stated on your halls license, as rooms are being prepared up to your arrival.

How do I pay my rent?

The first instalment of rent is not due until October. You should have received the first instalment of your student maintenance loan by this time.

Payment can be made online by credit/debit card, or electronic transfer into Kingston University's bank account. This can be paid in full in October or can be paid in three or five instalments by direct debit via a UK bank account.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road).

Find out about parking in halls of residence

I can't visit Kingston, how can I see what rooms are available?

No problem, you can take our halls of residences virtual tour.

I have another accommodation question, can I talk to someone?

If you have any more questions about booking a room, choosing halls of residence, your halls license, what to bring, arriving at halls or insurance, please visit the accommodation website or contact the accommodation team on +44 (0)208 417 7311.

Enrolment

When can I enrol?

Stage 1: Online enrolment is now open and you will receive an email with full instructions on how to enrol through OSIS (Online Student Information System) once your place has been confirmed. Please complete this as soon you can before you arrive for Stage 2: In-person enrolment - we encourage you to do this before Tuesday 10 September.

Please note: If you have a conditional offer, you will only be emailed the instructions 24 to 48 hours after your results have been received and your place has been confirmed. If you do not receive the email instructions please contact us on welcome@kingston.ac.uk.

Where can I find my OSIS password?

You should have received an email from us with your username (Kingston University ID) and password to log into our Online Student Information System (OSIS) when you first applied to Kingston University. You can reset your password online on OSIS.

If you experience any problems with OSIS, please log an enquiry with the University's IT Service Desk, providing your name, Kingston University ID and information about the problem you are having. Or you can contact them (Monday to Friday 8.00am-6.30pm) via 020 8417 3355.

When providing proof of identity, do I have to send my passport?

For Stage 1: Online enrolment you only need to upload a copy of your valid passport to OSIS - the page of your passport that contains your photograph, full name, date of birth, issue/expiry date (often referred to as the 'biometric page').

If you don't have a valid passport, you can upload the following alternatives:

If you were born in the UK, you can upload a copy of your full UK birth certificate and a form of photo ID.
If you are an EU citizen, you can provide a copy of your EU identification card.
If you are an overseas citizen, you can provide a copy of relevant Home Office documents.

For Stage 2: In person enrolment you will need to bring your original valid passport.

If you don't have a valid passport, you can bring the following alternatives:

If you were born in the UK, you can provide your original full UK birth certificate and a form of photo ID.
If you are an EU citizen, you can provide your original EU identification card.
If you are an overseas citizen, you can provide a copy of relevant Home Office documents.

I have another question about enrolment, can I talk to someone?

The Welcome and Enrolment Hotline 0800 048 2484 or +44 207 206 4174 will be open from Monday 19 August to Friday 20 September, between 9am-5pm on weekdays.

What can I do if I miss my enrolment slot?

If you have missed your enrolment slot – don't worry!

Please visit the Late Enrolment Centre in Room 1007, John Galsworthy Building, Penrhyn Road campus between 9.00am – 5.00pm, as soon as you can.

The Late Enrolment Centre will be open until Friday 4 October.

Please note: The Late Enrolment Centre will be running extended hours on Thursday 26 September and Tuesday 1 October from 9.00am – 7.00pm.

If you have any additional questions, please email welcome@kingston.ac.uk.

Finance

When can I expect to receive my student loan?

You will only receive your student funding after you have completed your Stage 2: In-person enrolment at Kingston University (this will take place during Welcome Week). Once you have enrolled we will confirm with the government you have started your studies at Kingston University, which will trigger the start of the payments into your chosen account.

Please note: Your student funding (maintenance loan) will be released 3-5 working days (Monday - Friday only) after Kingston University confirms to the government that you have enrolled in-person.

I am a Clearing student. What should I do about student finance?

If you have not already applied for student finance, please do this as soon as possible. Read more about how to apply in Fees and Funding.

If you have already applied for student finance, please update your application with Kingston University and your course code, once your place at Kingston University has been confirmed. (You will find the codes in your Clearing offer email).

How do I know if I'm eligible for student finance?

You can find out if you are eligible for student finance at www.gov.uk.

Is Kingston University in London?

Yes, Kingston University is a London university, so you will receive extra London weighting in your maintenance loan.

I need help with my student finance application. Who can I ask?

You can call one of our Money Adviser's on +44 (0)208 417 7311, or visit us in the Student Life Centre at our Penrhyn Road or Kingston Hill campus.

Start of term

When does my course start?

Welcome and Induction Week starts on Monday 16 September.

Teaching for most courses starts on Monday 23 September.

Please note: There are some courses which will start at a different date in the Faculty of Health, Social Care and Education. Students on these courses will be emailed separately with details of your start date:

Undergraduate courses

Foundation Degrees taught at partner institutions
Early Years: Teaching and Learning BA (Hons) top up
Early Years: Education and Leadership in Practice BA (Hons) top up
Physical Education Sport and Activity FdA
Special Educational Needs and Inclusive Practice BA (Hons) top up

Postgraduate courses

Advanced Social Work MA
Clinical Leadership MSc/PgCert
Early Years PGCE
Leadership and Management in Social Care PgCert
Learning and Teaching in Higher Education PgCert
Master of Research (Education)
National Award for Special Educational Needs Coordination PgCert
Practice Education (Social Work) PgCert
Primary Teaching PGCE
Professional Education & Training MA/PGDip
Secondary Teaching PGCE
Social Work MSW

How can I find my course timetable?

Once you complete Stage 1: Online enrolment your course timetable will start to appear on OSIS and the Kingston University app (24 hours after you complete online enrolment).

However, if you are studying a course taught at a partner institution (for example, Kingston College or St George's, University of London), your timetable will be provided by our partner - and will be unavailable on the Kingston University app.

Depending on your course, it may take up to 48 hours (not including weekends) for you to see your full timetable. Some modules include seminar and tutorial groups and it is a manual process to allocate you to these groups. If you are joining the same course as a friend, you'll have the same modules but may not have the exact same timetable based on module group allocation.

Why are modules missing from my course timetable?

If you still have missing modules 48 hours after completing Stage 1: Online enrolment or have module clashes on your timetable, please email your Faculty Office (including your Kingston University ID number):

Faculty of Business and Social Sciences:
bssstudentoffice@kingston.ac.uk

Kingston School of Art:
ksastudentoffice@kingston.ac.uk

Faculty of Health, Social Care and Education:

Nursing: npo@sgul.kingston.ac.uk
Social Work: socialwork@sgul.kingston.uk
Education: education@kingston.ac.uk
Midwifery: midwifery@sgul.kingston.ac.uk

Faculty of Science, Engineering and Computing:
secugstudentoffice@kingston.ac.uk

Why can't I see my course timetable on the Kingston University app?

If you cannot see your timetable within the Kingston University app, please try the following steps:

Please delete and reinstall the app.
Check you are viewing the app through the ‘Students & Staff' profile not the ‘KU Welcome Week' profile. To check or change your app profile, go to ‘Settings' and ‘Current Profile'.
If you are still unable to view your course timetable 48 hours after completing Stage 1: Online enrolment, please log an enquiry with IT Services through the Kingston app or on the IT Service Desk portal.

Please note the following points, in case these apply to you:

The times shown on your timetable are all British Summer Time (BST) - however the app may translate the times to your local time zone.
If you are studying a course taught at a partner institution (for example, Kingston College or St George's, University of London), your timetable will be provided by our partner - and will be unavailable on the Kingston University app.

Travel and parking

How can I travel between campuses?

Our free intersite bus service connects you to all four of our campuses - and importantly to Kingston and Surbiton train stations. Plus, there's live updates on the Kingston University app so you don't have to worry about missing one!

Can I park on campus?

At Kingston Hill, parking is only available to students if Kingston Hill is your main campus of study. You can apply for a free ‘Kingston Hill' parking permit via My Kingston (our student portal) once you complete Stage 2: In-person enrolment.

Student parking is not available at our Penrhyn Road, Knights Park or Roehampton Vale campuses during core working hours (7.30am - 4.30pm). However, outside core working hours (4.30pm to 7.30am), students can apply for a free ‘Evening' parking permit and use the limited parking at Penrhyn Road, Knights Park, Roehampton Vale and Kingston Hill campus on a first-come, first-served basis.

You will be required to display a valid parking permit from 1 October 2019 onwards, or risk receiving a penalty. You can apply for a free parking permit via the My Kingston student portal once you complete Stage 2: In-person enrolment.

You can apply for a ‘Halls of Residence' parking permit at your halls of residence after you move-in.

If you have any additional questions, please contact carparking@kingston.ac.uk.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road). ‘Halls of Residence' parking permits are only available to students who are registered as residents at the specific halls. For example, only residents of Middle Mill halls of residence can park at Middle Mill. There are no time restrictions for parking at halls of residence.

You can apply for a ‘Halls of Residence' parking permit at your halls of residence after you move-in.

If you have any additional questions, please contact carparking@kingston.ac.uk.

Find out about parking in halls of residence

Need more help?

If you have further questions, email us at welcome@kingston.ac.uk or call our Welcome and Enrolment Hotline on 0800 048 2484 (or if you are calling from outside the UK please call +44 (0)207 206 4174). The hotline will open from 9am-5pm (Monday – Friday) until Friday 20 September.

Welcome