Welcome FAQs

FAQs for new students

On this page, you will find answers to our most frequently asked questions about Welcome and Enrolment – in areas such as accommodation, enrolment, finance, start of term, travel and parking.

Accommodation

I am an offer-holder/applicant, but I haven't received a booking link for accommodation. What can I do?

Please note: You will not receive an email inviting you to apply for halls of residence until you have accepted your offer to study at Kingston on UCAS. You must log into UCAS to accept your offer and then allow 24 hours to receive the accommodation email.

If you still have not received a link to the accommodation booking system, you can find the link on our Online Student Information System (OSIS) or contact the accommodation team on accommodation@kingston.ac.uk. You must login with your OSIS username* and password.

*The accommodation booking system will ask you for a Kingston University email address - which is just your username followed by @kingston.ac.uk (eg username@kingston.ac.uk).

I am a Clearing student, but I haven't received a booking link for accommodation. What can I do?

Please note: You will not receive an email inviting you to apply for halls of residence until you have accepted your Clearing offer to study at Kingston on UCAS. You must log into UCAS to accept your offer and then allow 24 hours to receive the accommodation email.

*The accommodation booking system will ask you for a Kingston University email address - which is just your username followed by @kingston.ac.uk (eg username@kingston.ac.uk).

When can I move in to my student accommodation?

UK students can move in from Saturday 14 September
International students can move in from Wednesday 11 September*

It is not possible to move in earlier than the date stated on your halls license, as rooms are being prepared up to your arrival.

* Wednesday 11 September is the recommended move in date for international students, to take part in the International Arrivals and Orientation programme on the 11-13 September.

I want to move in on a different date to the one I originally booked. Can I change my booking?

It is possible to move in later than the date on your halls license, but before the start of Welcome and Induction Week on Monday 16 September. However, you must contact the accommodation team on accommodation@kingston.ac.uk or +44 (0)208 417 7311 of the date you wish to arrive.

It is not possible to move in earlier than the date stated on your halls license, as rooms are being prepared up to your arrival.

How do I pay my rent?

The first instalment of rent is not due until October. You should have received the first instalment of your student maintenance loan by this time.

Payment can be made online by credit/debit card, or electronic transfer into Kingston University's bank account. This can be paid in full in October or can be paid in three or five instalments by direct debit via a UK bank account.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road).

Find out about parking in halls of residence

I can't visit Kingston, how can I see what rooms are available?

No problem, you can take our halls of residences virtual tour.

I have another accommodation question, can I talk to someone?

If you have any more questions about booking a room, choosing halls of residence, your halls license, what to bring, arriving at halls or insurance, please visit the accommodation website or contact the accommodation team on +44 (0)208 417 7311.

Enrolment

When can I enrol?

Stage 1: Online enrolment opens from Thursday 22 August 2019 and you will receive an email with full instructions on how to enrol through OSIS (Online Student Information System). Please complete this as soon you can after Thursday 22 August.

Please note: If you have a conditional offer, you will only be emailed the instructions once your results have been received and your place has been confirmed. If you do not receive the email instructions please contact us on welcome@kingston.ac.uk.

Where can I find my OSIS password?

You should have received an email from us with your username (Kingston University ID) and password to log into our Online Student Information System (OSIS) when you first applied to Kingston University. You can reset your password online on OSIS.

If you experience any problems with OSIS, please log an enquiry with the University's IT Service Desk, providing your name, Kingston University ID and information about the problem you are having. Or you can contact them (Monday to Friday 8.00am-6.30pm) via 020 8417 3355.

When providing proof of identity, do I have to send my passport?

For Stage 1: Online enrolment you only need to upload a copy of your valid passport to OSIS - the page of your passport that contains your photograph, full name, date of birth, issue/expiry date (often referred to as the 'biometric page').

If you don't have a valid passport, you can upload the following alternatives:

If you were born in the UK, you can upload a copy of your full UK birth certificate and a form of photo ID.
If you are an EU citizen, you can provide a copy of your EU identification card.
If you are an overseas citizen, you can provide a copy of relevant Home Office documents.

For Stage 2: In person enrolment you will need to bring your original valid passport.

If you don't have a valid passport, you can bring the following alternatives:

If you were born in the UK, you can provide your original full UK birth certificate and a form of photo ID.
If you are an EU citizen, you can provide your original EU identification card.
If you are an overseas citizen, you can provide a copy of relevant Home Office documents.

I have another question about enrolment, can I talk to someone?

The Welcome and Enrolment Hotline 0800 048 2484 or +44 207 206 4174 will be open from Monday 19 August to Friday 20 September, between 9am-5pm on weekdays.

Finance

When can I expect to receive my student loan?

You will only receive your student funding after you have completed your Stage 2: In-person enrolment at Kingston University (this will take place during Welcome Week). Once you have enrolled we will confirm with the government you have started your studies at Kingston University, which will trigger the start of the payments into your chosen account.

Please note: Your student funding (maintenance loan) will be released 3-5 working days (Monday - Friday only) after Kingston University confirms to the government that you have enrolled in-person.

I am a Clearing student. What should I do about student finance?

If you have not already applied for student finance, please do this as soon as possible. Read more about how to apply in Fees and Funding.

If you have already applied for student finance, please update your application with Kingston University and your course code, once your place at Kingston University has been confirmed. (You will find the codes in your Clearing offer email).

How do I know if I'm eligible for student finance?

You can find out if you are eligible for student finance at www.gov.uk.

Is Kingston University in London?

Yes, Kingston University is a London university, so you will receive extra London weighting in your maintenance loan.

I need help with my student finance application. Who can I ask?

You can call one of our Money Adviser's on +44 (0)208 417 7311, or visit us in the Student Life Centre at our Penrhyn Road or Kingston Hill campus.

Start of term

When does my course start?

Welcome and Induction Week starts on Monday 16 September.

Teaching for most courses starts on Monday 23 September.

Please note: There are some courses which will start at a different date in the Faculty of Health, Social Care and Education. Students on these courses will be emailed separately with details of your start date:

Undergraduate courses

Foundation Degrees taught at partner institutions
Early Years: Teaching and Learning BA (Hons) top up
Early Years: Education and Leadership in Practice BA (Hons) top up
Physical Education Sport and Activity FdA
Special Educational Needs and Inclusive Practice BA (Hons) top up

Postgraduate courses

Advanced Social Work MA
Clinical Leadership MSc/PgCert
Early Years PGCE
Leadership and Management in Social Care PgCert
Learning and Teaching in Higher Education PgCert
Master of Research (Education)
National Award for Special Educational Needs Coordination PgCert
Practice Education (Social Work) PgCert
Primary Teaching PGCE
Professional Education & Training MA/PGDip
Secondary Teaching PGCE
Social Work MSW

How can I find my course timetable?

Once you complete Stage 1: Online enrolment (before you arrive) this will unlock access to your course timetable through OSIS and the Kingston University app (within 24 hours of completing online enrolment).

Online enrolment starts from Thursday 22 August - you will be invited to enrol online by email, so watch out for emails from our admissions team.

Travel and parking

How can I travel between campuses?

Our free intersite bus service connects you to all four of our campuses - and importantly to Kingston and Surbiton train stations. Plus, there's live updates on the Kingston University app so you don't have to worry about missing one!

Can I park on campus?

At Kingston Hill, parking is only available for students based at the Kingston Hill campus. There is no student parking available at our Penrhyn Road, Knights Park or Roehampton Vale campuses.

Is there parking in my halls of residence?

We have limited free parking in most of our halls of residence (except 75 Penrhyn Road).

Find out about parking in halls of residence

Need more help?

If you have further questions, please email us at welcome@kingston.ac.uk.

Welcome