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We've compiled a list of frequently asked questions by new students below. You can also ask our friendly KU ChatBot anything you need to know, just click on the pink icon at the bottom of the screen. If you have further questions and want to get in touch, email us at firstname.lastname@example.org.
Your halls licence will indicate your expected move-in date. For more information about moving in see our Halls Licence and Student Halls Guide.
Applications for halls of residence are now open. If you have accepted a Conditional Firm (CF) or Unconditional Firm (UF) offer for a full-time course you should have been contacted by email and invited to apply.
Your halls licence will indicate when the first instalment of rent is due. The most common way to pay halls fees is through instalments, provided you have set up a Recurring Card Payment Instruction (RCP) using an International or UK-issued bank card. (Please note, if you are from the USA and will be fully funding your studies with Federal Student Loans, do not set up an RCP as your hall fees will be deducted from your loans.)
For more information about how to do this see our accommodation costs web page.
We have limited free parking in most of our halls of residence (except 75 Penrhyn Road and Seething Wells). You can speak to your site team at reception about parking upon arrival.
You will be contacted via email from 30 November and asked to complete your online enrolment. For full details about the enrolment process see our Enrolment web pages.
Enrolment is the process you need to complete in order to become an official Kingston University student. There are several steps to complete, which you can find more information on our enrolment webpage.
For full details on the identification process see our Enrolment web page.
One item from the following: passport; UK photographic driving licence; Citizen Card or other form of identity with the Proof of Age Standards Scheme (PASS) approved hologram; Kingston University ID Card; EU Identity Photographic Card.
Or, two items from the following (which collectively should contain your date of birth and photographic ID): birth certificate; UK bank card; National Insurance card; National Health Service card; EU medical card (EHIC); SLC final assessment form/schedule of payments; original qualification certificates; Inland Revenue photographic registration card; UK FE/HE photographic student ID card; staff photographic ID card; international photographic driving licence.
The original valid passport that you may have uploaded to OSIS earlier (if the Home Office is holding this, an official Home Office letter may be acceptable instead).
You will have received an email from us with your username (Kingston University ID) and password to log into OSIS, our applicant and student portal, when you first applied to Kingston University. This will also appear in any emails we send you about your enrolment.
If you experience any problems with OSIS, please log an enquiry with the University's IT Service Desk, providing your name, Kingston University ID and information about the problem you are having. Or you can contact them (Monday to Friday, 8am to 6.30pm) via 020 8417 3355.
Students should be prepared for welcome activities to start from Monday 15 January 2024*. This will depend on your individual welcome timetable, but to avoid missing anything we advise that you plan to be on campus from Monday 15 January 2024.
*Dates for Welcome Week Sessions are different for some courses. Your faculty will be in touch with more details if you're on the following two courses:
If you think you will arrive later than Monday 15 January, you will need to contact your faculty. Please see our web page on what to do if you think you will be late for further information.
Home students can still apply for a postgraduate loan. You need to apply within 9 months of the first day of the last academic year of the course. See gov.uk for step-by step guidance on what to do next.
You can call one of our money advisers on +44 (0)20 8417 7311 or email them at email@example.com.
This will depend on your individual welcome timetable, but to avoid missing anything we advise that you plan to be on campus from Monday 15 January 2024.
You will be able to access your teaching timetable once you are enrolled and assigned to your modules. You will be able to view your personal teaching timetable via the KU app or using the University VLE (Canvas) and also in SEAtS (Check in App).
Depending on your course, it may take up to 48 hours (not including weekends) for you to see your full timetable. It may take time for the full timetable to emerge as you are added to modules.
After completing your online enrolment (from 30 November), your individual teaching timetable for the first teaching block will start to emerge – it may take a little time, as you are added to each module. Your full teaching timetable should be fully published before Welcome Week begins.
Your course induction schedule shows all your compulsory course induction activity. It is different from your teaching timetable. Your course induction schedule will be available to view on the Welcome section of the KU App from early December 2023.
Course induction sessions are mandatory as they form a key part of your introduction to the course and the University.
Our disability and mental health advisers co-ordinate support arrangements and resources to enable students with disabilities to benefit fully from their time at Kingston University. Students with long-term health conditions, mental health conditions, physical or sensory impairments and specific learning differences, such as dyslexia, are all entitled to support.
Email the disability team on firstname.lastname@example.org or call +44 (0)20 8417 7314 to discuss how we can support you.
Arriving in a new country can be exciting, but also a bit overwhelming. We've put together all the pre-arrival information you need to help you prepare.
For even more information, check out our Arrivals and orientation section.
You can request your Confirmation of Acceptance of Studies (CAS) number via the Online Student Information System (OSIS). This can be done up to six months prior to your course start date, if you've accepted an unconditional offer and uploaded all your supporting documents. See our webpage on CAS requests for a list of the documents you need to provide to request your CAS.
After our CAS team has checked your supporting documents, and you have approved your draft CAS, you will receive a copy of your final CAS statement by email (the CAS statement is a paperless 'e-document'). This will usually be within 10 working days but can take up to 15 working days during peak times.
We subsidise the cost of a taxi, meaning you will pay a discounted rate of £20* per person for any journey from Heathrow and Gatwick airport, or £30** per person from St. Pancras International, to the Kingston area.
See our Arrivals and orientation page for details on how to book.
*Standard taxi rate from Heathrow/Gatwick Airport to the Kingston area is approximately £50 depending on the time of travel.
**Standard taxi rate from St. Pancras International to the Kingston area is approximately £70 depending on the time of travel.
See our detailed guidance on how to collect your Biometric Residence Permit.
To open most UK bank accounts, you normally need to be a UK resident first. For information about what documents you'll need to open an account, visit our Money Matters page.
The Government requires us to check every student's identity. This year we are completing these checks virtually, to avoid queues, by matching the identity document that you uploaded against your ID card photo.
If you are having problems uploading a document to complete your ID check please log an IT Service Desk enquiry through our IT service desk portal or via the KU mobile app.
You can also contact our IT service desk by telephone or online chat. Please have your K number ready when you contact the team (e.g. K123456).
Our free intersite bus service connects you to all four of our campuses and, importantly, to Kingston and Surbiton train stations. Plus, there are live updates on the Kingston University app so you don't have to worry about missing one!
At Kingston Hill, parking is only available to students if Kingston Hill is your main campus of study. You can apply for a free ‘Kingston Hill' parking permit via My Kingston (our student portal) once you have completed your enrolment.
Student parking is not available at our Penrhyn Road, Knights Park or Roehampton Vale campuses during core working hours (7.30am to 4.30pm). However, outside these hours students can apply for a free ‘Evening' parking permit and use the limited parking at Penrhyn Road, Knights Park, Roehampton Vale and Kingston Hill campus on a first-come, first-served basis.
You will be required to hold a valid parking permit or risk receiving a penalty. You can apply for a free parking permit via the My Kingston student portal once you have completed your enrolment.
If you have any additional questions, please contact us at email@example.com.
Get the lowdown on all the exciting events that are in store for students on the first week at Kingston, on our Welcome and Induction Week webpage.
Follow our steps to Kingston where we outline everything you need to do, and when, before you join us. How enrolment works, the process you go through to becoming an official Kingston student and what you can expect from your Welcome and Induction Week.
Make sure you're ready to join us by reading our handy checklist of things to do before you arrive.
Whether you have a specific a question to ask or just want to speak to someone who's been there done that, we're here to help.
Ask our friendly KU ChatBot anything you need to know, just click on the pink icon at the bottom of the screen.
Start a convo and chat with our current students to find out all about what life is really like at Kingston!
Browse the pages below to find more useful information – we'll be updating this information throughout the year, so be sure to bookmark this page for more useful information.